Patient Services Strategic Accounts Supervisor

Job description

Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Strategy and Improvement We are looking for passionate phlebotomy leaders to provide oversight, support, and direction to our dedicated in office phlebotomists at our large client groups. This role will provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups to ensures consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards. We need individuals who can partner within the business while also maintaining compliance and employee support. Come be a part of top tier patient diagnostic care with us! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. POSITION SUMMARY This position is responsible for leading all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. This role ensures exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence while fostering a positive, high-performing work environment that supports employee engagement and development. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. KNOWLEDGE, SKILLS AND ABILITIES Strong verbal, written, facilitation, and collaboration skills, with the ability to build and maintain effective relationships with clients, department leaders, and key internal stakeholders. Resilient, positive, and adaptable approach to challenges, change, and competing priorities. Solid business acumen with the ability to balance tactical execution, long-term planning, and operational and quality impacts. Proven leadership ability to mentor, guide, motivate, and foster teamwork among leaders and front-line staff. Creative, compliance-focused problem-solving skills, including the ability to identify improvement opportunities and drive strategic initiatives. Knowledge of compliance and regulatory agency requirements. Strong analytical skills and attention to detail, with experience using quality and performance data to support decision-making. Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards preferred. Demonstrated ability to lead root cause analysis and continuous improvement initiatives. MINIMUM QUALIFICATIONS Associate’s degree in business, health care administration or related field, or equivalent education and experience. Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups. Two (2) years’ supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment. Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy. Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification. Note: If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification. PREFERRED QUALIFICATIONS National certification in field of study. Five (5) years’ leadership experience. Extensive healthcare or laboratory operations experience Experience using Six Sigma and/or Lean workflow. Additional related education and/or experience. DATE APPROVED 07/01/2026 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy