Patient Services Supervisor - RWJBH New Brunswick

Job description

Job Description The Patient Service Supervisor plans, coordinates, directs and controls, under direction of the director, all activities related to the food production system and retail programs. Assumes authority and responsibilities during Patient Serivce Director’s absence. Required availability is 12:00pm - 8:30 pm and every other weekend. Job Responsibilities Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs. Assists in the preparation of the budget and development of short -term and long-term financial and operational plans for the unit that support the overall objectives of the company and client. Plans, directs, coordinates and controls resources of the Food Service Department to provide food service for customers, employees and patients. Oversees and controls food production area directing food production personnel in cost control measures. Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Recommends or initiates corrective action. Maintains product and service quality standards by conducting ongoing evaluations and investigates complaints. Recommends or initiates corrective action. Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population. Recommends and maintains retail services program. Assists with recommendations and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations and personnel policies and procedures. Supervises all food production related employees. Coordinates employee schedules, ensuring proper coverage of production areas and sanitation functions. Recognizes and adopts activities appropriate to specific issues directly related to the age of patient/resident population. Confers with food production and other personnel to plan menus and related activities such as dining room, bar and banquet operations. Estimates food and beverage costs and requisitions or purchases supplies. Inspects food and food preparation to maintain quality standards and sanitation regulations. Maintains established systems and training programs to provide a safe working environment. Complies with all OSHA regulations and other local, state and federal government regulations. Maintains compliance with ARAMARK’s standards of operation, client contract and within ARAMARK’s Business Conduct Policy. Maintains all records and reports necessary to comply with ARAMARK/HSS, government and accrediting agency standards, regulations and codes. Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended. · Performs all other related duties. Qualifications Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff. Ability to write letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style. Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Requires management and leadership skills and the ability to work with confidential employee, client and ARAMARK information. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .