Patient Success Representative (Remote)

Job description

Ready to Make a Difference from Home with Brightree by ResMed? Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day. Start Date: September 21, 2026 Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency. Location: Fully Remote (U.S.) - preference for candidates in CST and MST time zone due to shift availability. Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch. This role requires daily phone‑based work on a fixed schedule with minimal flexibility. Remote Work Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload . Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process. Training Requirements: Training takes place during your first 30 days and is held Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions. A Day in the Life Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care. Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously. Partner with internal teams to resolve patient and order-related issues. Meet established performance goals for productivity, quality, and service excellence. Perform additional duties as assigned. Experience High school diploma and at least 1 year of customer service and/or sales experience required. Strong verbal and written communication skills with a customer-focused approach. Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities. Detail-oriented with a strong focus on accuracy and data entry quality. What Success looks like: Achieving goals related to attendance, productivity, quality, and order accuracy, including handling 100+ calls daily, maintaining an average talk time of four minutes, and meeting sales-per-hour targets. Delivering exceptional customer service and supporting positive patient experiences. Managing patient orders accurately with strong attention to detail. Why Join Brightree by ResMed? Fully remote work environment Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Career growth opportunities within a global healthcare technology leader The opportunity to make a meaningful impact on patients' lives every day Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. A reasonable estimate of the current base range for this position is: $17/hr. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.