Patient Support Coordinator - Casual

Job description

About the role: We have a great opportunity for an enthusiastic Patient Support Coordinator with strong administrative skills to join us at Montserrat Medical Services on a casual basis. MMS opening hours are Monday to Friday 8am-6pm, no weekends or public holidays. This role is well suited to medical practice administration staff who want to join a dynamic team. About Montserrat Medical Services: Montserrat Medical Services is a respected, privately owned specialist medical practice with over 25 years of experience supporting leading specialists across Queensland . We provide high-quality consulting and procedural services in fields such as gastroenterology, and general surgery—delivered through modern, patient-friendly clinics. Our focus is on providing comprehensive, personalised, and exceptional care to our patients, utilising a team approach from our doctors, nurses, and administration support staff. Duties and responsibilities: This role will see you working collaboratively in a multi-disciplinary healthcare team to support patient care needs and deliver exceptional clinical outcomes. • Ensure a high level of patient and visitor care and service, acting as the first point of contact • Handling patient bookings and enquiries • Manage patient billing and receipting • Make appointments for procedures, prep appointments and consults • Manage practice arrangements for multiple doctors and businesses • Manage patient data and paperwork, ready for admissions • Undertake banking and EFTPOS procedures • Requires an experienced healthcare administration officer About You: You have a genuine passion for providing world-class patient care and adding value to Australian healthcare. You will have: • Strong experience in an administrative role within a medical practice setting • A high level of computer skills particularly Microsoft Office and Patient/ Practice Management Software • An understanding of the Medicare and Private Health Insurance billing systems • Ability to develop and maintain strong working relationships with patients, doctors and staff • Strong organisational skills and a high level of drive • Adaptability and flexibility to support the patient's needs • Excellent communication and interpersonal skills • Ability to prioritise and manage urgent requests calmly and efficiently • Sound knowledge of medical terminology • Ability to multi-task with great attention to detail • Flexibility to work across business opening hours rosters - 8am to 6pm Culture and Benefits: At Nexus, caring for our people, patients and employees is at the centre of everything we do. We value our strong team culture and go to great lengths to foster inclusion and engagement across our group. • Great work life balance - Monday to Friday, no weekends and no public holidays • Great discounts with hundreds of national retailers, health insurance, utilities • Novated Leasing option plus discounts on travel and transport • Employee referral bonus • Focus on health and wellbeing (inc. Fitness Passport) and Employee Assistance Program • Close to public transport Why MMS and Nexus? We know that to give your best to our patients, you need a workplace that truly backs you. We’ve built an environment where you are recognised as a whole person - never just a number or a name on a roster. At Nexus, healthcare is always personal. With us, you’ll: • Bring world-class care home to your community: Help us provide a level of care you’d trust for yourself and your family. The kind you can truly be proud of. • Join a team that has your back and keeps you strong: Our teams are high performing but incredibly down to earth. Here, people know your name, treat you warmly and are genuinely keen to connect. • Seize the growth that’s yours for the taking: Don’t wait for permission to move forward - just ask! Every day, you’ll find new ways to step up and shape the career you want. • Get the support you need for the life you want: We respect your time as much as your dedication and expertise. You’ll enjoy a predictable schedule with the time you need to rest and recharge. How to apply: Simply click APPLY to send in your resume and cover letter outlining your availabilities and we'll be in touch. We are a growing and passionate company, and we want those with genuine excitement for healthcare to join us. We are an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from all backgrounds. Please note: pre-screening requirements exist for this position, including recent criminal history check, Australian working rights and immunisation. Immunisation and vaccination requirements are aligned with the health standards for each state.