Patient Team Assistant

Reports To: Executive Director/Administrator, Clinical Director and/or Director of Operations

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Patient Team Assistant is responsible for support the business operations function at Luminary Hospice inclusive of administrative support, coordination of medical staff activities, and acting as a liaison between clinical staff and business operations team.

Job Responsibilities & Duties:

1. Provides assistance to the Executive Director/Administrator, Director of Clinical Services and Director of Operations, preserving the confidential nature of items of which he/she has knowledge. He/she must maintain the files, supplies, and general office condition in an orderly manner.
2. Assists the hospice team members with ordering patient durable medical equipment, sending faxes, and email correspondence.
3. Assists with ordering and maintaining appropriate inventory of medical supplies for the field staff.
4. Assists the Clinical Director in maintaining schedules for field staff and notifying personnel and facilities of changes in assignments.
5. Maintains open charts by filing all clinical documentation in a timely manner.
6. Prepares for team meeting by having appropriate patient charts ready for the meeting, preparing the Plan of Care Updates, sending IDG meeting notes to each attending physician.
7. Answers telephone inquiries and channels them appropriately.
8. Sends, tracks and maintains the physician orders (doc tracking) in the EMR in a timely fashion to ensure proper flow of billing.
9. Maintains the patient census list, IDG meeting templates, morning call minutes, etc.
10. Other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Job Requirements & Qualifications:

Minimum of two (2) years’ experience preferably in hospice or health care, or graduation from a one (1) or two (2) year business college preferred. Is at least 18 years of age. Proficient in MS Office applications and ability to learn department and job-specific software systems. Demonstrate organizational skills. Demonstrate effective verbal and written communication skills. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.

Core Competencies:

• Communication: Demonstrate knowledge to reply and receive information to and from others.
• Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
• Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
• Time Management: Demonstrate ability to manage your time productively and efficiently.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.