Payment Collection Agent

Job description

Role Summary: The incumbent is responsible for managing the collection of client dues and client follow-up. Main Duties • Collect client payments • Reconcile daily cash receipt after end of day • Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator • Report counter readings to Account Manager or Collection Coordinator • Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager • Report client issues to Collection Coordinator or Account Manager when needed • Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate • Respond to ad-hoc requests in a timely manner Qualifications: • Lebanese or Technical Baccalaureate (BT) • Fluent in spoken and written Arabic, with basic foreign language knowledge Technical knowledge, skills & abilities required: • Familiar with functionality of PDAs Soft skills required: • Honest and trust-worthy • Attentive • Good customer service skills • Flexible and able to work to tight deadline.