Payment Operations Associate

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. ### What you'll do - Process and monitor daily transactions, including PESONet and InstaPay transfer. Ensuring accuracy, completeness, and timely resolution of any discrepancies. - Monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating to the appropriate team when needed. - Support reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items. - Assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly. - Coordinate with banks, e-wallets, and payment partners on routine day-to-day operational concerns. - Maintain accurate documentation of daily operational activities, incidents, and resolutions. - Support testing and validation efforts for new payment features, partners, or process changes. - Follow internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions. - Perform ad hoc tasks and assist with smaller-scale projects under the broader Payments Operations initiatives. ### What we expect from you - 1-3 years of experience in payments operations, banking operations, fintech, or transaction processing roles. - Exposure to or familiarity with PESONet and InstaPay payment rails is an advantage. - Bachelor's degree in a relevant field (Business, Finance, Operations, or similar). - Detail-oriented with strong analytical and problem-solving skills. - Proficient with Google Suite, Excel, and operational dashboards. - Good communication skills in both English and Filipino. - Reliable, organized, and able to work well in a fast-paced environment with shifting priorities. - Proficiency in leveraging AI productivity tools (e.g., Claude, ChatGPT) to streamline operational workflows, automate routine tasks, and enhance overall efficiency preferred.