Payment Operations Associate

Job description

**About the Job** Tapcheck is looking for a Payments Operations Associate to join our growing team in Plano, TX. In this role, you'll sit at the intersection of customer support and financial operations - helping ensure payment transactions are accurate, clients are supported, and our internal processes run smoothly. This is a great opportunity for someone early in their career who's eager to build expertise in fintech operations and make a real impact on the day-to-day experience of Tapcheck's customers. **What You'll Do** - Respond to client questions and help resolve basic support issues - Assist with daily payroll checks to ensure information is accurate - Help process refunds, returns, and financial transactions - Identify and flag discrepancies for further review - Support collection efforts and follow up on outstanding items - Work with internal teams and partners to track and manage accounts receivable aging - Help document processes and keep records up to date - Assist in monitoring system performance and reporting issues - Follow company policies and ensure compliance with regulations - Support team projects aimed at improving operations **What You've Done** **Required** - Worked in financial services, operations, or a related field for 1–2 years - Applied strong organizational skills and attention to detail in a professional setting - Used Microsoft Excel and other data analysis tools to manage and analyze information - Operated independently in a fast-paced environment, managing multiple tasks simultaneously - Demonstrated interest in financial operations, payments, or payroll processes **Preferred** - Earned a bachelor's degree in a relevant field such as finance, accounting, or business - Gained exposure to payroll or payment systems in a prior role **About Tapcheck** Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. **How We Get Things Done** Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. - **Humility:** We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. - **Grit:** We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. - **Raising the Bar:** Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. - **Striving for Growth:** We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. **Why Join Tapcheck?** - **Mission that matters.** We’re changing how Americans access their pay — giving workers financial flexibility without the debt trap of payday loans. - **Flexible PTO.** No accrual caps, no counting days. Take the time you need. - **10 paid holidays.** Including both Christmas Eve and New Year’s Eve. - **Comprehensive health coverage.** Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife. - **FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).** - **401(k) with a 100% match up to 3% of your salary,** through Mutual of America. Eligible after 90 days. - **A team that lives its values.** Humility, grit, and a genuine drive to raise the bar — every day. **Compensation** $24.00–$28.00 per hour. The actual hourly rate will depend on factors such as experience, training, knowledge, skills, and alignment with the requirements of the role. Tapcheck may update pay ranges and benefits offerings at its discretion. By applying to this position, applicants acknowledge that this pay range is contingent upon meeting the qualifications and requirements of the role and successfully completing the interview and selection process. Final compensation within the stated range will be determined by Tapcheck. **Equal Employment Opportunity Policy** *Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*