Payment Operations Intelligence Specialist

Job description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! **Summary:** Our Payment Operations Intelligence team is looking for a Specialist to help strengthen how we prevent and respond to fraud while making our operations more efficient. You’ll work with the team to monitor and improve fraud prevention strategies, research emerging fraud trends, evaluate potential false positives, and identify ways to improve the customer experience. You’ll also have the opportunity to explore and implement technology and automation solutions—including Power Automate, VBA, and basic scripting—to reduce manual work, streamline processes, and improve how the team uses data and technology. Overall, this role is ideal for someone who is analytical, curious, comfortable with technology, and excited to find better ways of working. **Responsibilities:** - Assist in monitoring the systems used by the fraud prevention team. - Support the analysis of new fraud prevention approaches to understand how well they are working. - Help identify potential improvements or changes to existing fraud prevention methods. - Learn about and contribute to the evaluation of new technology features that could improve the department's efficiency and success. - Participate in quality checks to understand how team members are performing their tasks. - Assist in researching industry-wide fraud trends and help implement basic preventative measures. - Support the analysis of potential false alarms to help reduce inconvenience for customers. - Contribute to the development of new fraud prevention strategies for different risk levels. - Assist in the review of existing fraud prevention strategies to ensure they are still effective. - Help evaluate current communication methods to identify what works well and what could be better. - Support projects aimed at automating tasks using tools like Microsoft Power Automate, VBA, and basic scripting. - Assist in building automations using Power Automate to reduce manual and repetitive tasks. - Help identify opportunities across the organization to improve efficiency and reduce the need for more resources. - Explore the existing capabilities of our technology and learn how data can be used to improve performance. **Preferred Qualifications:** - Bachelor's degree in a relevant field such as Business, Finance, Criminal Justice, Data Science, or a related area. - Basic understanding or coursework related to Robotic Process Automation (RPA) concepts or tools like Microsoft Power Automate. - Familiarity with Microsoft Office Suite, particularly Excel and Word. - Exposure to or basic understanding of data analysis concepts. The base salary range for this position is budgeted for $58,050 to $61,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences. We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all. Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence