Payment Operations Manager

Job description

##### Growe welcomes those who are excited to: - Monitor that payment methods work properly, escalate issues to respective providers and teams; - Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; - Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; - Review and create backup/contingency and emergency plans; - Create monitoring guidelines and procedures for monitoring and support teams; - Report daily and weekly payment activities and issues to the Head of Operations; - Assist with the integration of new payment providers/methods; - Suggest product/flow improvements (e.g., validation fields, placeholders on forms); - Handle requests from customer support; - Test new payment methods integrations/deployments; - Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics. ##### We need your professional experience: - 2+ years as a billing/payments manager/support or similar role in online payments; - Confident in dealing with numbers and processing of financial/transactional information; - Advanced Excel and other MS Office software user; - Good understanding of online payments technical integrations, funnels, flows; - Experience in written and oral communication with foreign customers or partners; - Deep understanding of payment and transactional systems and services; - At least Intermediate English proficiency; - Experience with the iGaming industry will be a plus. ##### We appreciate if you have those personal features: - Attention to details; - Multitasking and quick task execution; - Good level of communication skills; - Team player skills; - Ability to make decisions independently. ##### We are seeking those who align with our core values: - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.