Payment Operations Manager

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. We are seeking a highly skilled and experienced Assistant Vice President to join our Remittance Team within the Payment Operations Department. The successful candidate will play a pivotal role in ensuring the accuracy and compliance of remittance transactions, overseeing Anti-Money Laundering (AML) transaction reviews, and providing leadership by managing the team in the absence of the Team Lead. This role also involves supporting the Head of Remittance with various operational and strategic initiatives aimed at enhancing departmental efficiency. Key Responsibilities: Conduct thorough verification and detailed review of remittance transactions to ensure accuracy, adherence to internal policies, and compliance with regulatory requirements. Apply knowledge of CASA (Current Account Savings Account) and Time Deposit transactions, which will be considered an advantage. Demonstrate strong expertise in Remittance Operations, particularly in transaction investigation and resolution. Review and monitor AML transactions, identifying and escalating suspicious activities in accordance with AML guidelines and regulatory standards. Coordinate and report funding activities to the Treasury department promptly and accurately. Oversee the Remittance Team during the absence of the Head of Remittance. Lead, supervise, and motivate a team of at least seven staff members, ensuring smooth daily operations and timely resolution of issues. Provide leadership support in the absence of the Team Lead to maintain team productivity and operational continuity. Assist the Head of Remittance with ad hoc projects and operational tasks to drive process improvements and achieve departmental goals. Maintain comprehensive and accurate documentation related to remittance transactions and AML reviews. Collaborate effectively with internal stakeholders and external partners to resolve discrepancies and optimize operational workflows. Ensure strict compliance with internal controls, company policies, and all relevant regulatory requirements within payment operations. Qualifications: Bachelor’s degree in Finance, Business Administration, or a related discipline. Minimum of 7 years of relevant experience in payment operations, remittance processing, or financial services. At least 3 years of proven experience in supervising and leading a team. Strong knowledge of AML regulations, transaction monitoring, and investigation processes. Demonstrated leadership skills with the ability to manage and develop a team effectively. Excellent analytical skills with meticulous attention to detail. Strong communication and interpersonal skills, with the ability to manage multiple priorities and work efficiently under pressure. Proficient in payment systems and Microsoft Office applications. Excellent command of written and spoken English. Proficiency in Putonghua is an advantage. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.