Payment Reconciliation Coordinator

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction-level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

What Will You Do?

• Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy.
• Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
• Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
• Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
• Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
• Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
• Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
• Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
• Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

What Will You Bring?

• AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
• 1+ years experience with Chargeback Management, Fraud Mitigation or related financial operations
• 2+ years experience with general accounting, including financial reconciliations
• Advanced Microsoft Excel skills
• Meticulous attention to detail to ensure accuracy in financial reconciliations.
• Strong verbal and written communication skills
• Ability to multitask and coordinate workloads
• In-depth knowledge in chargeback disputes and fraud detection is preferred
• Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance.

Pay Scale: $24.00-$26.00

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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