Payment & Recovery Officer

Job description

About us Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. This is a 6 month fixed-term contract (CDD) About your role : As a Payment & Recover Officer you will be part of a dynamic, international and very friendly team. Your role will be to contribute to Ankorstore’s mission by ensuring the best payment experience for our Retailers and Brands, while protecting the platform. What you'll do : - Manage end-to-end payment recovery for platform orders and service invoices, including high-volume collection outreach via email and phone, and escalation to debt collection agencies when necessary - Finance operations: Ensure smooth payment operations, interacting with retailers & Brands to lead the recovery process for platform orders and service invoices. - Analyse customer feedback and payment behaviour to identify pain points and drive meaningful improvements to the end-to-end payment experience for retailers and brands. - Drive and contribute to cross-functional projects in coordination with internal teams (Tech, Product, Data, CX, Logistics) to enhance and scale payment & recovery processes - Fraud Risk Management: Identify and assess fraud risks within payment flows, and contribute to the development of scalable strategies to detect, prevent, and mitigate exposure. WHAT WE'RE LOOKING FOR - A degree from a Business or Engineering School (or equivalent) - Fluent French and a very good level of English, written and spoken - Comfortable picking up the phone — direct, confident communication with retailers and brands - A good sense of initiative, rigor, and thoroughness - Solid skills in Google Sheets and/or Excel NICE TO HAVE - Previous experience in debt collection, recovery, or a payment-related role - Experience managing high-volume email and phone outreach professionally - Familiarity with payment platforms or financial tools - Understanding of B2B payment processes and credit management - Good analytical skills - A curiosity for tech and digital tools - Experience using AI tools or driving process improvements WHY JOIN US You'll join a small, high-impact team where your work directly protects the health of Ankorstore's marketplace. You'll have real autonomy, room to bring your own ideas to the table, and the chance to shape how we do collections as we scale across Europe.