Payment Services Specialist

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY: The Payment Services Specialist is responsible for overseeing various aspects of Payment Services, including transaction monitoring, reconciliation, and providing exceptional internal and external customer support. Responsible for accurately and timely creating refunds transactions for passengers and travel agencies. Investigates financial transactions and booking history on the passenger's reservation to identify the root cause of issues. POSITION RESPONSIBILITIES: Accurately and timely create refund transactions in the reservation system for passengers. Process domestic and international commission payments to travel agent and/or agencies. Process weekly credit card and client check payments. Research credit card issues on CC processors and merchants sites to correctly adjust credit card transactions on the reservation system. Research and analyze the booking history to identify errors causing net due, overpayment balances and discrepancies at an individual or group level to report accordingly and accurately. Liaise with external payment processor to resolve agency commission issues and assist on agency enrollment with internal departments. Collaborate with multiple departments to ensure resolution of issues and tasks are completed to the passenger's or Agent's satisfaction. Research and correct returned and/or stale dated checks and returned ACH payments and resubmit payments. Provide timely and accurate information to internal customers by creating, researching, and resolving inquires in the department inboxes. Review and provide accounting support to Ticket Revenue and Revenue Accounting on voyage termination and month-end ledger process. Participate and work closely with the IT department in testing of existing or new application as well as identifying solutions for system issues. Perform other job-related functions as assigned. DEGREE TYPE: Associates Degree. FIELD(S) OF STUDY: Accounting or related field of study; or any equivalent combination of relevant background and work experience. EXPERIENCE: Minimum of 2 years of accounting operations, customer service, hospitality, and claims resolution experience. Travel and hospitality industry exposure preferred. COMPETENCIES & SKILLS: Strong communication skills, verbal and written. Strong math and analytical aptitude to analyze data, discrepancies, and inquiries. Strong knowledge of Microsoft Office Suite including Outlook, Word, and Excel. Strong work ethic and ability to work independently as well as in a Team, self-started and meet deadlines. Must be able to work well under pressure and in a demanding environment while meeting strict deadlines and maintaining high work quality. Excellent organizational and multitasking skills to manage multiple requests and switch between systems. Be able to think independently and work in a demanding environment while making sound decisions based on the results of research and analysis. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.