Payments and Fraud Operations Analyst - Night Shift

Job description

**Payments & Fraud Operations Analyst – Nights** **Gibraltar** Hybrid working: this role involves attending the office with up to one day per week (or four days in a four-week period) working from home. Shift patterns: 9pm - 9am on 4 nights on, 4 nights off rotational basis. **The Role** The primary role of the Payments Team is to manage the Payment flows across our Sportsbook platform. The Night Shift Payments Analyst role will involve reviewing and monitoring deposit and withdrawal transactions, investigating suspicious payment activities, and handling chargeback cases to mitigate risk and protect revenue losses to the business. Additionally, you will be responsible for handling internal escalations from other departments, such as Customer Support, Player Protection, Player Engagement and AML. You will also escalate payment-related incidents - such as deposit or withdrawal issues, PSP (Payment Service Provider) disruptions, and in-house functionality concerns to the technical team for resolution. The role requires a high level of attention to detail, strong decision-making, and an ability to manage workload effectively and in a timely manner. At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users. *We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!* **Key Responsibilities** - Reviewing and monitoring deposit and withdrawal transactions. - Identifying suspicious activity using fraud monitoring tools, in-house solutions, and other systems. - Performing initial investigations and taking immediate corrective action to mitigate losses to the business. - Completing a variety of account and payment administration tasks related to these issues. - Answer reconciliation emails from Finance Team with the view of ensuring users get a first-class service. - Handling chargeback administration and case management on a regular basis. **Skills, Knowledge, and Experience** - Ability to manage workload effectively and in a timely manner. - Good communication skills, both written and spoken, and good command of English (fluent). - At least 1–2 years of experience in Customer Support, Payments, AML, or other customer-facing departments within the iGaming sector. - High level of attention to detail and absolutely trustworthy. - Highly motivated and willing to learn and develop skills. - Team player and self-starter who is able to work on own initiative. - Excellent analytical skills. - Proficient in the use of standard IT packages (especially Excel). **What can we offer?** - Company Performance bonus - Private Healthcare scheme (ability to opt into scheme from day 1 of employment) + Employee Enhanced Assistance - Enhanced Family Leave – Maternity & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay - Subsidised gym membership - Life Assurance (x3 salary) - Contributory Pension Plan - Daily snacks, quality coffee, soft drinks and regular socials