Payments & Credit Control Manager

Job description

As Payments & Credit Control Manager, you will oversee the accurate and timely processing of franchisee payments while managing the company's credit control activities and accounts receivable performance. Working closely with Finance, Operations, IT, Customer Services, and our franchise network, you will ensure that payments are processed accurately, outstanding debts are effectively managed, and robust financial controls are maintained. You will also play a key role in identifying process improvements, resolving complex issues, and providing leadership and support to the Credit Control team. Key Responsibilities Franchisee Payments & Financial Support Act as the primary point of contact for franchisees regarding timesheets, deductions, settlements, and payment queries. Review and validate franchisee timesheets for accuracy and completeness. Verify hours worked, completed jobs, and supporting documentation. Investigate and resolve billing discrepancies and customer queries. Ensure franchisee settlements are processed accurately and within agreed deadlines. Build strong working relationships with franchisees and operational teams. Financial Controls Apply authorised deductions, including parking fines, vehicle charges, equipment costs, and other adjustments. Perform daily reconciliations of company bank accounts. Ensure rebates are collected and accurately recorded. Reconcile timesheet information across operational and finance systems. Maintain accurate audit trails and supporting documentation. Ensure compliance with company policies, procedures, and financial controls. Credit Control Maintain effective control of Accounts Receivable and cash collection activities. Manage outsourced debt management partners to maximise collections and minimise aged debt. Monitor outstanding balances and drive timely debt recovery. Escalate complex issues where necessary and recommend practical solutions. Support a positive customer experience while maintaining commercial discipline. Reporting & Analysis Monitor payment and collection trends, identifying recurring issues and areas for improvement. Liaise with departments including IT and Customer Services to resolve root-cause issues. Provide accurate reporting and analysis to Finance and Operational Management. Support business decision-making through clear and meaningful financial information. Process Improvement Identify opportunities to improve efficiency, accuracy, control, and automation. Support the implementation of new systems and process enhancements. Document and maintain process maps, procedures, and guidance materials. Promote a culture of continuous improvement across the function. Leadership Provide day-to-day leadership and support to the Credit Control team. Coach and develop team members to improve collection performance and customer service standards. Foster a collaborative, accountable, and high-performing team environment. About You We're looking for a proactive and detail-focused finance professional who combines strong credit control expertise with excellent stakeholder management and leadership skills. Essential Skills & Experience Previous experience in a senior Credit Control, Accounts Receivable, or Finance role. Strong knowledge of credit control processes and cash collection management. Experience reviewing and managing high-volume financial transactions. Excellent analytical and problem-solving abilities. Proven ability to prioritise workloads and deliver against strict deadlines. Strong communication and relationship-building skills. Advanced Microsoft Excel skills and strong working knowledge of Microsoft 365 applications. Desirable Experience working within a franchise, field-service, or operationally focused business. Experience managing outsourced debt collection providers. Knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O). Personal Attributes Exceptional attention to detail and accuracy. Strong organisational and planning skills. Investigative and solutions-focused mindset. Customer-centric approach with excellent interpersonal skills. Ability to influence stakeholders and build effective relationships at all levels. Self-motivated and able to work independently. Positive, resilient, and adaptable. Passionate about continuous improvement and delivering results. Why Join Us? Join a growing and ambitious organisation. Play a pivotal role within the finance function. Opportunity to influence processes and drive improvements. Supportive and collaborative team environment. Career development and progression opportunities. Competitive salary and benefits package. About Us Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year. Our Brands Pimlico Plumbers London Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care Brand: PIM UK Pimlico