Payments Data Analyst

Job description

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits – Think, think fast, think fearlessly Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We’re looking for a Payments Data Analyst to join our Digital Risk team at Frasers Group. Reporting into the Payments Data Analytics Manager, you’ll play a key role in supporting the analysis and reporting of eCommerce payments and fraud performance. This is a great opportunity for someone early in their data career who is passionate about analytics, payments, and eCommerce, and keen to develop their skills in a fast‑paced, commercial environment. What you’ll be doing Produce, validate and maintain regular reporting and dashboards covering: Payment performance and costs Fraud and chargeback trends Operational metrics for the fraud and payments teams Analyse data to identify trends, anomalies and performance issues Investigate unexpected movements in data and support root cause analysis Respond to ad‑hoc data requests from Digital Risk, Finance and eCommerce teams Support accurate monitoring of key payment and fraud metrics Work with structured datasets using Excel and SQL‑based tools (e.g. BigQuery) Collaborate with internal stakeholders and, on occasion, external payment partners Your insights will help: Improve payment acceptance rates Reduce costs and chargebacks Strengthen fraud prevention Deliver a smooth and reliable checkout experience for customers By providing accurate, timely and insightful analytics, you’ll directly support both day‑to‑day operations and longer‑term commercial decision making. Qualifications Essential Basic to intermediate Excel skills (e.g. lookups, index/match, pivot tables, data manipulation) A foundational understanding of SQL and strong willingness to develop further Strong numerical and analytical ability High attention to detail and a structured approach to problem solving Proactive mindset with a willingness to take ownership and learn Ability to work both independently and as part of a team Genuine interest in data, eCommerce or payments Desirable Experience working with SQL and structured datasets (e.g. BigQuery or similar) Exposure to BI tools such as Power BI, Looker/Data Studio or Tableau Understanding of online payment journeys (authorisations, declines, checkout flows) Awareness of fraud, chargebacks or loss prevention concepts Experience in retail, eCommerce, finance or other high‑transaction environments Understanding of basic data governance and handling of personal data Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.