Payments & eCommerce Lead - *Work from Home*

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Payments & eCommerce Lead WHY CHOOSE US? Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are currently seeking a Payments & eCommerce Lead for our Treasury Management Team. The location for this position is flexible, and can be located anywhere within the U.S. WHAT YOU NEED TO KNOW The Payments & eCommerce Lead is responsible for the strategy, governance, financial performance, and operational oversight of the organization's incoming and outgoing payment ecosystem. This role establishes and implements policies, procedures, controls, governance frameworks, and performance standards that support the strategic direction of Payment/Treasury deliverables that are aligned with the business unit and corporate initiatives and objectives. Responsible for such activities as staff planning, financial analysis, budgeting, reporting, and other related operational activities; manages payment-related budgets, strategic initiatives, vendor relationships, and operational priorities. Establishes and updates applicable systems and procedures. May conduct briefings for Senior Leadership and top management of other functional units. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations. PAY INFORMATION: The salary range for this position is $140,000- $150,000 .This position is not eligible for relocation. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHERE YOUR CAREER IS A FORCE GOOD Define and execute the roadmap for payment acceptance and disbursement capabilities, including cards, ACH, digital wallets, alternative payment methods, and emerging payment rails. Establish and ensure payment operations, reporting procedures, controls, and standards support organizational objectives and comply with applicable regulations, industry standards, and organizational policies. Lead financial analysis, business case development, and reporting related to payment performance, costs, settlement, fraud, and vendor economics. Develop and manage payment-related planning, budgets, reporting, and operational plans. Direct employees engaged in payment operations and reporting. Own relationships with payment processors, gateways, fraud providers, and disbursement vendors, including vendor selection, contracting, performance management, and issue resolution. Direct initiatives to improve payment performance, operational efficiency, scalability, and cost-effectiveness. Partner with Treasury, Finance, Information Security, Legal, Technology, and Line of Business stakeholders to support payment strategy, controls, and operations. Review and prepare data analyses related to operations, business performance, and business opportunities for senior leadership. Provide leadership, guidance, and development support to staff, volunteers, and cross-functional teams. Lead RFP for services which involve e-commerce and related services. WHAT YOU NEED TO SUCCEED Education: Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field required. MBA or other relevant certification preferred. Experience: Minimum of 8 years of related experience or equivalent combination of education and related experience required. MBA is preferred. Experience leading payment strategy, platform ownership, financial analysis, vendor management, and process improvement initiatives. Management Experience: 5 years of management experience. Skills & Abilities : Demonstrated proficiency in planning and overseeing analytical programs and activities. Ability to determine client and customer requirements and translate requirements into organizational plans, exercise sound judgement in complex situations with competing interests, apply financial acumen to all initiatives, and adapt to constantly changing situations with flexible and creative approaches. Excellent interpersonal, verbal, and written communication skills. Proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on and lead a team. Strong financial, analytical, and problem-solving skills. Ability to develop policies, operating models, and performance standards. Deep understanding of payment ecosystems, payment technologies, settlement processes, fraud controls, and vendor management. Proven ability to lead cross-functional teams and drive organizational change. Travel: May travel and participate in meetings and conferences throughout the Red Cross system. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition ------------------------- Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. IND123 *LI-MM1 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights