Payments Operations Analyst

Job description

**Onsite, Hyderabad, India | Full Time | Individual Contributor | +2 years of experience** ### **Who We Are** At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald’s, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. ### **About The Role** The **Payments Operations Analyst** bridges the gap between product owners and partner requirements, turning operational complexity into clear, actionable insight. This role is the operational backbone of our payment integrations, responsible for ensuring that every gateway and merchant relationship moves from onboarding to production with speed, precision, and zero ambiguity. You will serve as the central coordinator between external payment gateways, merchants, and internal Product, and Commercial teams, managing the flow of production credentials, resolving blockers, and keeping every integration on track from initiation to go-live. This role is built for someone who is highly organized, relentlessly follow-through oriented, and thrives in an environment where the details matter and delays have real business consequences. You will not only manage the day-to-day coordination of credentials and onboarding but will also own the processes, trackers, and reporting systems that give the business full visibility into integration health, while continuously improving workflows to make merchant onboarding faster, smoother, and more scalable over time. ### **Your Contribution Will Be** - Coordinate closely with Product, Engineering, and Commercial teams to ensure credential readiness aligns with integration timelines and launch schedules - Serve as the primary point of contact between payment gateways, merchants, and internal teams, owning the end-to-end process of collecting, validating, and securing production credentials to enable seamless go-live execution - Proactively identify and resolve onboarding blockers with relentless follow-up, while maintaining real-time trackers and documentation that provide clear visibility into credential status, milestones, and outstanding action items - Build and maintain strong working relationships with gateway and merchant counterparts to drive faster resolutions and long-term operational reliability - Continuously audit the end-to-end onboarding workflow to identify recurring bottlenecks, diagnose root causes, and implement structured process improvements that reduce credential turnaround time, streamline merchant go-live, and drive operational efficiency at scale - Own dashboards, KPIs, and reporting cadences that give product owners real-time visibility into business health and operational performance - Execution of core operational infrastructure projects, ensuring tools and workflows are robust, scalable, and aligned with company growth ### **Skills You Need** ### **Minimum Qualifications** - Fluent in English with strong written and verbal communication skills for engaging payment gateways, merchants, and internal stakeholders - 2+ years of experience in payments operations, merchant onboarding, or a coordination-heavy role within fintech or financial services - Solid understanding of payment gateway ecosystems, production credentials, and the technical onboarding lifecycle - Proven ability to manage multiple onboarding workstreams simultaneously while maintaining accuracy, urgency, and stakeholder alignment - Strong follow-up and accountability discipline with a track record of driving blockers to resolution without losing momentum - Highly organized with experience building and maintaining trackers, status reports, and operational documentation - Comfortable operating in fast-paced environments where priorities shift and proactive communication is critical to keeping things moving ### **Preferred Qualifications** - Familiarity with API-based payment integrations and the technical requirements involved in gateway onboarding and credential configuration - Exposure to merchant onboarding at scale across multiple markets or regions - Background in a fast-scaling fintech, payments company, or high-growth tech startup - Experience using project management or tracking tools such as Jira, Notion, or similar to manage onboarding pipelines - Strong commercial awareness with an understanding of how payment operations impact merchant experience and revenue outcomes