Payments Processing Operator - NCT

Job description

Job Description: Details of the Division and Team: Vietnam Branch Operations is looking for a Payment Processing Officer. The Payments Processing Officer is responsible for the accurate and timely processing of all types of payments domestically or overseas. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, payment related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Officer undertakes the complete and accurate capturing of payment transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Officer may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Insurance coverage for employees and direct family members (spouse and children) Good benefit in sick leave (max 6 days of sick leave per year with no document submission requirement Gender Neutral Parental Leave Flexible working arrangements Your key responsibilities: Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met. Meets and/or exceeds production and quality standards endemic to the function. Adheres to all relevant key operating procedures ensuring for risk mitigation. Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments. Collaborates with Information technology (IT) and User Acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments. Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends. Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions. Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects. Participates in periodic reviews of the efficiency and effectiveness of operational processes Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency. Undertakes some basic root cause analysis in order to resolve issues and suggest solutions. Actively supports achievement of the Bank’s/division’s strategy, and ongoing alignment of activities with the organisation’s priorities. Prepares Key Operating Documents (KODs)/Desktop Procedures (DTPs) for new processes and ensures regular updates to reflect changes to processes. Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team. Demonstrates personal commitment to the Bank’s values. Adheres to Bank Policies and Procedures and drives compliance within the team. Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution. Your skills and experience: Bachelor’s degree from an accredited college or university (or equivalent) Minimum of 3 years of relevant practical experience, product and system knowledge in the product line. Good analytical skills, flexible regarding production problem solving. Good communication skills, fluent in English and local language where appropriate (written/verbal). Effective problem solving and analytical skills. Good computer skills, especially Excel, Power Point. Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs. Comfortable using digital and bank‑approved AI tools (e.g., dbLumina, Copilot) to support day‑to‑day operational work. Transformation / process re‑engineering / AI tool‑savvy mindset; able to identify opportunities, propose practical improvements, and support implementation within governance and control requirements. Ability to interpret AI‑generated outputs critically and apply professional judgement. Willingness to learn and adapt to new automation or AI solutions introduced by the bank. Good team player, able to work in virtual global teams and a matrix organization. Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering. Open minded, able to share information, transfer knowledge and expertise to team members Identifies symptoms and breaks problems into distinct and manageable parts and analyses and interprets the root cause. Good understanding of compliance and local regulatory requirements on payment related transactions Having automation mindset for process improvement and efficiency. How we’ll support you: Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career About us and our teams: Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do. Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.