Payments Product Manager

Job description

ABOUT CANALS Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows. We're a profitable, rapidly growing company with a team of roughly 100 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers. THE ROLE We’re looking for a Senior Product Manager to join Canals as an early member of our growing product team. This role will focus on building the payment and financial infrastructure layer that powers transactions across our platform. You’ll help shape how money moves through complex operational workflows, working closely with engineering and external payment providers to create seamless, reliable experiences for businesses and their customers. We need someone who can balance systems thinking with strong product intuition — someone who understands that payments products require both technical depth and exceptional user experience. The ideal candidate thinks deeply about onboarding, trust, reconciliation, compliance tradeoffs, conversion, and reducing operational friction in high-stakes financial workflows. You should be the kind of PM who enjoys simplifying complexity. Someone who can take complicated transaction flows, payment operations, and financial edge cases and turn them into intuitive product experiences that users trust. WHAT YOU’LL DO - Own and help define the strategy for payments and financial infrastructure across the platform - Work closely with engineering on payment architecture, provider integrations, onboarding flows, and transaction systems - Partner with external payment providers and platforms to support evolving product capabilities - Design intuitive payment experiences that prioritize trust, clarity, reliability, and operational efficiency - Deeply understand user workflows and identify friction points across onboarding, payments, payouts, and transaction visibility - Translate complex operational and financial requirements into clearly defined product specs and scalable systems - Balance speed, risk, compliance considerations, and user experience in product decision-making - Help define metrics around transaction success, onboarding conversion, operational efficiency, and payment adoption - Collaborate cross-functionally across product, engineering, operations, and leadership to drive execution WHAT YOU’LL BRING - Typically 4+ years of product management experience, preferably in B2B SaaS, fintech, payments, or platform products - Experience working with payment processors, PSPs, merchant onboarding systems, or financial infrastructure products - Strong understanding of transaction flows, payment operations, onboarding experiences, or financial workflow design - Ability to simplify technically complex systems into intuitive user experiences - Excellent communication and collaboration skills with the ability to work cross-functionally across technical and non-technical stakeholders - High ownership mindset with the ability to operate independently in fast-moving environments - Experience working with early-stage teams or fast-paced startups - Strong product intuition around trust, reliability, operational workflows, and user behavior in financial products WHY JOIN CANALS We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses. We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company. We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers. You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way. We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen. We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences. Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.