Payments Product Specialist

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payments Product Specialist based in United Kingdom.** As a Payments Product Specialist, you will help ensure reliable, efficient payment operations across a portfolio of international digital brands. You will manage day-to-day payment processes, monitor transactions, troubleshoot issues, and support the integration of new payment providers. Working extensively with PaymentIQ, you will configure payment rules and flows while identifying opportunities to improve reliability and efficiency. You will collaborate closely with Customer Support, Commercial, Integration, and Backend teams to resolve issues and deliver a seamless payment experience. The role combines technical problem-solving, operational ownership, and cross-functional collaboration in a fast-growing global environment. It is an opportunity to play a hands-on role in optimizing payment infrastructure and supporting the continued growth of a multi-brand business. ### Accountabilities - Manage daily payment operations across multiple brands, monitoring transactions and investigating failed, delayed, incorrect, or otherwise problematic payments. - Configure and maintain payment rules within the orchestration platform to optimize payment routing, flows, and overall transaction performance. - Support the basic configuration and setup required to integrate new payment providers into existing payment systems. - Monitor PaymentIQ performance and proactively identify technical or operational issues that could affect payment availability or customer experience. - Work closely with Customer Support and other internal teams to investigate transaction errors and provide timely, effective resolutions. - Collaborate with Commercial, Integration, Backend, and other relevant teams to improve payment processes and resolve complex operational challenges. - Support internal stakeholders with payment-related questions, configurations, troubleshooting, and process guidance. - Identify opportunities to improve payment flows, operational efficiency, and system reliability, and recommend practical solutions. - Maintain clear documentation covering configurations, payment rules, processes, and troubleshooting procedures to support transparency and knowledge sharing. - Contribute to a consistent and seamless payment experience across brands, payment methods, and customer journeys. ## Requirements - More than 2 years of hands-on experience working with **PaymentIQ** or a comparable payment platform, with practical responsibility for configuration, operations, administration, integration, or support. - Strong understanding of payment flows, transaction lifecycles, payment integrations, and transaction monitoring. - Technical aptitude and confidence working with payment configurations, orchestration rules, and troubleshooting processes. - Ability to investigate payment issues systematically, identify root causes, and implement or coordinate appropriate solutions. - Analytical mindset with strong attention to detail and a structured approach to problem-solving. - Good understanding of how different payment methods and providers can affect transaction flows and customer experience. - Strong communication skills, with the ability to explain payment-related technical concepts clearly to non-technical colleagues. - Effective cross-functional collaboration skills and the ability to work with teams across Support, Commercial, Integration, Backend, and other functions. - Ability to work independently, prioritize operational issues, and take ownership of problems through to resolution. - Experience working in **iGaming, fintech, e-commerce, or another transaction-heavy environment** is a strong advantage. - Familiarity with multiple payment methods, such as cards, digital wallets, bank transfers, and alternative payment methods, is desirable. - Knowledge of payment orchestration platforms beyond PaymentIQ is an advantage. - Comfortable operating in a fast-paced, international, and rapidly evolving environment. ## Benefits - Fully remote working arrangement from Europe. - 28 days of paid time off, plus public holidays according to your country of residence. - Opportunity to make a tangible impact within a rapidly growing global organization. - Collaborative culture that values ambition, innovation, ownership, and teamwork. - Exposure to complex payment operations across multiple brands, markets, providers, and payment methods. - Opportunity to develop deeper expertise in payment orchestration, integrations, and transaction operations. - Cross-functional collaboration with experienced teams across commercial, technical, operational, and customer-facing functions. - Hands-on role with meaningful influence over payment processes, reliability, and customer experience. - Dynamic international environment with opportunities for continued professional growth.