Payments Support Specialist

Job description

##### Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. ##### Perfect for those who aim to: - Handle and process incoming payment-related requests via Intercom; - Investigate cases and identify the appropriate payment provider for resolution; - Escalate complex or high-risk issues to relevant internal teams; - Ensure timely resolution in line with SLAs; - Collaborate with Payments, Risk, and Account Management teams to resolve issues efficiently; - Contribute to daily operations and continuous improvement of the internal knowledge base. ##### Experience you’ll need to bring: - At least 0.5 years of experience as a Customer Support Specialist or related position; - Competency in Microsoft Office applications; - Experience with resolving issues related to the payments industry - will be a plus; - A financial or Economics degree - will be a plus. ##### It's a perfect match if you have those personal features: - Strong communication skills; - Ability to work under pressure; - Team player with a collaborative attitude; - Responsibility and reliability; - Willingness to learn and adapt; - Time management skills; - Attention to detail; - Perseverance and attentiveness. ##### Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.