Payroll Analyst

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The ES People and Payroll Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees across India, Australia, Singapore, and the broader APAC region using the latest Salesforce technology. The successful candidate has strong organizational, time management, and communication skills, along with a keen attention to detail, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate possesses an AI-first mindset, enjoys self-directed learning in dynamic, fast-paced environments, and is interested in gaining exposure to a variety of regional HR subject areas. Your Impact: Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating, and improving knowledge articles to keep information relevant for employees’ self-service. Record and supervise all customer interactions using a case management tool, responding to inquiries on Payroll, benefits, time off, compensation, immigration, HR policy, and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Partner with third-party payroll vendors (such as ADP) to ensure accurate, timely, and compliant payroll processing and data synchronization across the APAC region. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries. Apply an AI-forward mindset to proactively identify inefficiencies and collaborate towards an improved, modern process that enhances the employee and/or manager’s experience. Maintain an appropriate level of process, program, and policy knowledge in order to assist employees across multiple countries and jurisdictions. Assist with User Acceptance Testing for system enhancements and AI-driven HR tools. Participate in regional/Global projects to further improve and modernise ES People Services and Payroll processes for a seamless employee experience. Requirements: Minimum 2 years of experience in a payroll, HR, or shared services environment supporting APAC countries (specifically India, Australia, and Singapore). Prior experience with Workday HCM or a similar HRIS is highly desirable. Experience working in a case management system. Prior experience supporting an end-to-end payroll cycle by inputting and validating employee data changes alongside third-party payroll vendors like ADP. Strong understanding of regional tax deductions, statutory contributions, and compliance (e.g., Superannuation in Australia, CPF in Singapore). Experience with APAC payroll legislation and supporting year-end payroll activities, including internal and external payroll audits. Possess an AI mindset with a strong ability to self-learn, adapt to new technologies, and drive automation in a fast-paced, evolving environment. Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning. Excellent verbal and written communication skills. The ability to navigate and collaborate with employees through personal circumstances with empathy and professionalism. Ability to diagnose a problem and lead correction efforts through effective communication and execution. Superior employee experience focus with the ability to manage competing priorities. Ability to maintain strict confidentiality in all aspects of job responsibilities. Ability to work effectively in a team setting. Experience working in an HR shared services organization for an established, multinational company is ideal. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.