Payroll Support Specialist Americas

Job description

## About Remote People At Remote People, we're building the **infrastructure to power borderless teams**. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to **our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world**, apply now! We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family. ## Position Overview: This role is responsible for supporting global employees and client HR/Finance teams with payroll and billing-related questions, including payslips, statutory deductions, taxes, FX conversions, employer costs, and invoice discrepancies. The specialist will reconcile gross-to-net payroll reports against client invoices, investigate variances, and partner with Payroll, Billing, and Accounts Receivable teams to ensure accurate payments, timely invoicing, and a high-quality customer experience. ## **Key Responsibilities:** - Resolve support tickets from global employees regarding payslip line items, statutory deductions, tax withholdings, currency conversions, and pay date discrepancies. - Serve as the first point of contact for client finance and HR teams asking for itemized cost breakdowns, billing reconciliations, or clarifications on localized employer tax contributions. - Reconcile gross-to-net payroll reports against client invoice totals to ensure zero revenue leakage and accurate payout processing. - Collaborate with Billing, Account Receivables, and Local Payroll operations to resolve billing blocks, payment delays, or invoicing errors swiftly. ## Key Qualifications: - 2–4+ years handling payroll support, billing, or accounts receivable, ideally within an EOR, PEO, or global payroll platform environment. - Strong comprehension of gross-to-net pay calculations, foreign exchange invoicing, statutory employer burdens, and international tax deductions. - Ability to explain complex tax and billing mechanics in plain language; meticulous attention to numerical detail; strong customer-first mindset. ## **What it's like working at Remote People** **Our service & product**. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. **Our amazing team and environment**. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. **Our benefits and perks.** Being part of Remote People means that you get the benefit of: - A competitive salary - An asynchronous working environment - A "Remote-First" company environment (or Hybrid) - based on the nature of the job - The ability to work from abroad for a short period of time - Growth opportunities within the company - We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one ## **How to apply** Please fill out the form and upload your CV in a PDF format. If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead. Need help? Get in touch with us at: [join@remotepeople.com](mailto:join@remotepeople.com)