PC/LAN Support Technician Level I

Job description

***This is an on-site position*** **Overview** The IT Service Delivery team provides technology support for over 13,000 devices across the 92+ New York Public Library locations. The team’s main responsibilities are troubleshooting, installing and maintaining end-user technology, asset management of computer & peripheral technology, IT related project work, client engagement, and working with other IT teams to solve technology issues. - Performs IT related maintenance tasks, diagnose, troubleshooting, repairs, upgrades, projects, and more advanced installations of computer systems, and peripheral equipment throughout the library - Monitor, maintain and accurately document assigned service tickets and computer equipment inventory via NYPL Information Technology’s ticket management system - Escalate issues when appropriate to IT management **Responsibilities** - Provide exceptional customer service to our end-users - Communicate effectively with all end-users in order to keep them updated on all pending issues - Fulfill all responsibilities as a member of the IT Service Delivery team including but not limited to providing technical support, installing new hardware/software, attending meetings, working on technology projects, following standard processes and procedures - Use sound judgment and time management skills to prioritize all assigned tasks - Occasionally perform installation or replacement of network equipment under the supervision of Technology Infrastructure staff - Performs related duties as required