Pediatric Family Services Coordinator

Job description

SUMMARY: Under the supervision of the Program Manager/Patient Access Supervisor, performs a variety of duties across the continuum of care to support families with children with special needs. This support includes administrative assistance in system navigation, problem solving, coordination of care, and providing general information to families. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Assists and supports patient access for patients and families with children with special needs, as it relates to scheduling/confirming patient appointments, mailing reminder letters and handling general patient information and correspondence. Works closely with the Patient Access Supervisor on registration and patient scheduling responsibilities to support daily operations, provider patient schedules and patient flow Ensuring all daily arrived patient appointments are closed in the electronic medical record system by days end. Coordinates with all the specialty services within the clinic to ensure completed parent/teacher forms and other correspondence that have been completed are scanned into the patient’s electronic medical record for continued care coordination by providers and clinical support staff. Coordinates with the Lead Pediatric Family Services Coordinator for the Cedar Family Center, assisting with completed letters, forms and correspondence and ensuring this information is scanned into the patient’s electronic medical record for continued care coordination by the Cedar team. Answers clinic phone, handling patient questions and concerns or directing to the appropriate clinical team. Assists with other duties as assigned by the Program Manager and Patient Access Supervisor. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High school diploma or other equivalent. Demonstrated knowledge and skills necessary to provide administrative support for the care coordination of children with special needs EXPERIENCE: Related experience in providing care to children with special needs. (Personal experience as a parent or family member of a child with special needs preferred). Work requires in addition to the skills normally obtained through High School, familiarity with working in a healthcare setting. Experience should also include familiarity with personal computers. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is exposed to outside weather conditions when traveling between sites. Patients’ home environments are variable with regard to heat, noise, air circulation and conditioning, space, cleanliness, accessibility and other environmental factors. INDEPENDENT ACTION: Performs independently within the department’s policies and practices. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedure is required. SUPERVISORY RESPONSIBILITY: None Pay Range: $24.29-$40.07 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: TBD Work Shift: Day Daily Hours: 8 hours Driving Required: No