Pediatrics - Patient Experience Associate - Full Time

Job description

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for. What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you! Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more. Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. Procedure: The job description and responsibilities are defined for Medical Receptionist in the Pediatric department at Murfreesboro Medical Clinic below: Job Title Pediatrics Patient Experience Associate Job Description We are seeking a friendly, reliable, and organized team member to join our fast-paced pediatric office. The ideal candidate enjoys working with children and families, provides excellent customer service, and can multitask while maintaining accuracy and professionalism. Job Responsibilities Greet patients and families warmly and professionally Schedule, reschedule, and confirm patient appointments Verify patient demographics and insurance information Collect copays and payments Handle multiple tasks while maintaining accuracy Communicate effectively with parents, providers, nurses, and staff. Required Skills Previous medical receptionist, pediatric office, healthcare, or customer service experience preferred but not required. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Comfortable working in a fast-paced environment. Professional, friendly, and patient demeanor. Strong attention to detail and accuracy. Basic computer skills; experience with an EMR system preferred. Ability to handle sensitive and confidential information appropriately. Reliable attendance and punctuality. Must be comfortable interacting with children of all ages and their parents/guardians. Compliance & Cleanliness: Follow HIPAA/OSHA guidelines, MMC policies, and maintain a clean work area; perform other assigned duties as instructed. Education/Experience Requirements High School diploma or GED Experience preferred but not required. MMC Vision, Mission, and Values Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease. Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee. Our values guide our actions as we strive to carry out our mission. A progressive approach to advances in medicine and changes in the health care delivery system Responsive to patient and community needs Collaborative with other physicians, hospitals, allied health providers and the community in improving health care. Professional, ethical, and socially responsible Team-oriented management and leadership A positive, open, and responsive work setting