Pension Loans Representative

About the New York City Police Pension Fund The New York City Police Pension Fund (NYCPPF or the “Fund”) is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department. We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Visit the NYC PPF Website to learn more. Job Description The Pension Loans unit is responsible for processing all loan applications and adjustments. Under the direction of the Director and Deputy Director of Pension Loans, this candidate will be responsible for performing the duties and responsibilities described below, but not limited to, the following: - Provide members with Comprehensive Officer Pension System (COPS) generated loan statements detailing available loan amounts and repayment schedules; - Process loan payments and arrears payments, when applicable, utilizing the appropriate computer databases and systems; - Calculate and verify outstanding loan balances and related loan information; - Enter and maintain daily pension and deferred compensation loan applications in the appropriate database; - Respond promptly, accurately, and courteously to written and telephone inquiries, referring matters to the appropriate parties and following up as necessary; - Respond to in-person inquiries in a professional, accurate, and courteous manner, providing appropriate assistance or referring members to the relevant agency personnel with all pertinent information; - Maintain accurate and timely records related to loan applications, payments, adjustments, and member inquiries; - Assist with special projects and other duties as assigned by the Unit Supervisors. Work Location: 233 Broadway, New York, NY 10279 Shift: 10:00 AM – 6:00 PM HOW TO APPLY Go to and search for Job ID#: 796648 Candidates must be permanent or reachable on a viable civil service list in the Customer Information Representative title to be considered for this position unless you are applying through the 55-a program. Salary: The hiring rate being offered for this position is $47,830. The salary is non-negotiable. Additional Information NOTE: This is a full-time on-site position where you will be required to report to the office five (5) days a week for training purposes. After successfully completing training, you may be considered for telework. A career with the New York City government provides employees with a comprehensive benefits package. As a City employee, you and your family will have access to a range of benefits that are designed to make your City career very rewarding, including a Pension Plan with the New York City Employee’s Retirement System that offers health insurance benefits upon retirement. Please speak with your Human Resources Representative to learn more. CUSTOMER INFORMATION REP - 60888 1. A baccalaureate degree from an accredited college or university; or 2 An associate degree or 60 semester credits from an accredited college or university and one year of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above; or 4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 60 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. 5. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.