People and Culture Manager

Job description

Reporting to the General Manager, you will be both architect and guardian of our culture. Your influence will shape the way leaders lead, teams perform, and the hotel delivers results in a luxury environment. You will connect talent strategy directly to business performance, balancing care with accountability. Partner with leaders to drive performance, engagement and accountability Lead workforce planning aligned to business strategy and financial targets Elevate leadership capability through coaching, development and succession planning Drive impactful employee initiatives that influence engagement and retention Oversee recruitment and onboarding experiences that attract top-tier luxury talent Facilitate training across all levels from large scale brand immersions to bespoke courses Expert management of employee relations and compliance, protecting both people and the brand Champion culture initiatives aligned to Sofitel’s art de vivre Operational excellence through HR systems, analytics and reporting that inform commercial decisions Lead and develop the People and Culture team, creating structure, clarity and high standards. A strategic operator who thrives at the intersection of culture and business outcomes Passionate about shaping culture daily - through storytelling, standards and leadership Comfortable influencing at executive level and driving results across multiple functions Strong commercial mindset with the ability to understand budgets, workforce costs, and the levers that impact profitability Emotionally intelligent, resilient and decisive under pressure Experienced in Australian employment law, Hospitality award, and managing ER matters with professionalism and discretion Proven experience as a People & Culture / HR Manager, within a hospitality and/or luxury environment advantageous Thrive in Our Sofitel Gold Coast Broadbeach Community Competitive salary package and incentive plan with comprehensive benefits Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio Tailored recognition and reward programs, with both pop up and large scale employee events every month Ongoing leadership development, mentoring, and career growth opportunities Inclusive and supportive culture where your creativity and leadership shape the guest experience Full Australian working rights are required for this role with the ability to work an average of 38 hours per week. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes. Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.