People Connect Team Lead - Food Ingredients LATAM

Job Summary What’s your next big career move? If it involves driving meaningful change, we should talk IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. This role is based in Polanco, Mexico City, Mexico, and follows a hybrid work model requiring attendance in the office four days per week ​ Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Lead and supervise the HR Shared Services team, ensuring high-quality service delivery and team engagement. Regularly meet with team members to review projects, identify development opportunities, and evaluate performance based on key metrics. Ensure timely and accurate HR service delivery aligned with global HR strategies and service level agreements. Address and resolve complex HR inquiries and escalations, ensuring compliance with policies and local regulations. Gather and analyze HR data from systems such as ServiceNow, SAP, and Workday , ensuring accuracy and generating actionable insights. Drive process improvements, automation initiatives, and continuous improvement projects to enhance efficiency and employee experience. Oversee HR projects, including planning, execution, and change management, ensuring adherence to timelines and regulations. Monitor service quality through audits and implement measures to improve employee experience. Collaborate with HR stakeholders across regions to ensure consistent and effective HR service delivery. What Makes You the Right Fit Bachelor’s degree or equivalent relevant work experience. 4+ years of experience in HR shared services or HR operations , preferably in a service center environment . Proven experience providing HR services to multiple countries across the region. Strong leadership and team management skills with the ability to foster collaboration and engagement. Advanced verbal and written communication skills in English ; additional languages are a plus. Proficiency in HR systems and tools, including ServiceNow, SAP and Workday. Ability to analyze data and provide insights using tools like Power BI. Knowledge of HR processes, policies, and compliance requirements across multiple regions. Ability to translate strategies into operational plans and drive continuous improvement initiatives. How Would You Stand Out? HR certifications such as SHRM-CP or SHRM-SCP. Experience with Agile methodologies, Six Sigma, or process transformation projects. Strong interpersonal skills, proactive attitude , and ability to propose automation and process optimization solutions . Why Choose Us? Opportunity to work in a truly global environment with diverse teams and international perspectives. Professional onboarding process Continuous training and development opportunities We kindly ask you to attach your resume in English. For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is currently expected to close in the first half of 2027, pending regulatory approvals and other customary closing conditions. The Food Ingredient business unit will remain part of IFF until close and, at such time, will transition to CVC Capital Partners. By applying for this position, candidates acknowledge awareness that the role is part of the Food Ingredient business unit and has been identified to transition to CVC Capital Partners. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more