People & Culture Generalist – Employee Relations

Job description

About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. Position Overview RecruitGo is looking for a People & Culture Generalist – Employee Relations to support and manage employee relations, compliance, background verification, offboarding, and HR operations. This role will work closely with the People & Culture leadership team to ensure employee matters are handled fairly, confidentially, and in accordance with company policies and Philippine labor regulations. The ideal candidate is highly organized, detail-oriented, and comfortable handling sensitive employee matters, preparing HR documentation, coordinating with multiple stakeholders, and ensuring compliance with established processes. Responsibilities Background Checking & Verification Oversee the external background verification process for candidates, ensuring checks are completed accurately and in compliance with company policies and applicable legal requirements. Monitor the progress of background checks, follow up with external providers, and escalate discrepancies or concerns when necessary. Review and validate background verification results and coordinate with relevant stakeholders regarding any findings. Reconcile and process invoices for background checking services, ensuring billing accuracy against services rendered and facilitating timely payment processing. Employee Relations & Compliance Manage and support Employee Relations and due process matters in accordance with company policies, established disciplinary procedures, and applicable Philippine labor laws. Prepare, draft, issue, and track Notice to Explain (NTE) documents based on instructions from the People & Culture Lead or Head. Maintain complete and accurate documentation of employee relations cases while ensuring strict confidentiality and proper handling of sensitive information. Attend and provide administrative support during Administrative Conferences led by the People & Culture Lead or Head. Manage the Return to Work Order (RTWO) process for employees with unexcused absences, including drafting and issuing RTWOs, reviewing employee responses, maintaining case documentation, and coordinating Administrative Conferences. Assist in handling employee cases involving attendance issues, job abandonment, and other disciplinary concerns. Prepare and maintain documentation required for employee relations cases and ensure timely completion of required actions. Submit required employee separation and offboarding reports to the Department of Labor and Employment (DOLE) online portal, including project-based contract conclusions and Authorized Causes. Offboarding & Separation Execute end-to-end internal offboarding procedures and ensure all required separation documentation and processes are completed accurately and on time. Coordinate employee separation activities with clients, People & Culture, Payroll, Finance, IT, and other relevant internal departments. Communicate and coordinate with relevant stakeholders regarding employee separation requirements and timelines. Update employee status and separation records in internal HR systems and masterlists. Manage abscondment and job abandonment cases, including monitoring employee responses to RTWOs and coordinating the required due process. In collaboration with People & Culture leadership, prepare and issue formal Notice of Termination documentation when applicable. Cross-Functional People & Culture Support Support the administration of HMO benefits , including employee enrollment, deactivation, and coordination of health card delivery or receipt. Provide operational support for company-wide employee engagement activities, including coordination, documentation, and employee communications. Maintain and update the internal HR Masterlist and other employee records to ensure data accuracy and consistency. Provide general People & Culture support and assist with other HR-related projects and initiatives as assigned. Qualifications Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field . 3–5 years of experience in Human Resources, with solid experience in Employee Relations, HR Operations, or HR Generalist functions . Working knowledge of Philippine labor laws and regulations , particularly employee relations, disciplinary procedures, due process, and separation processes. Hands-on experience handling or supporting NTEs, administrative conferences, RTWOs, employee disciplinary cases, job abandonment, and employee separations . Familiarity with DOLE reporting requirements and online systems is highly preferred. Experience handling background verification and pre-employment screening processes is an advantage. Strong skills in HR documentation, case tracking, and records management . Excellent written and verbal communication skills, with the ability to communicate professionally and appropriately when handling sensitive employee matters. High level of confidentiality, integrity, discretion, and professionalism when dealing with employee information and workplace concerns. Strong attention to detail and organizational skills, with the ability to manage multiple cases, deadlines, and stakeholders simultaneously. Proficiency in Microsoft Office or Google Workspace , particularly Excel/Google Sheets and document management tools. Ability to work independently while collaborating effectively with People & Culture leadership and cross-functional teams. Experience working in a BPO, EOR, outsourcing, or multi-client environment is an advantage. Preferred Qualifications Experience in a role with significant Employee Relations and labor compliance responsibilities . Familiarity with HRIS, employee case management, background screening, and other HR systems. Experience coordinating with external vendors, background verification providers, and government agencies. Strong understanding of confidentiality and data privacy requirements in handling employee and candidate information. Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Work Schedule: Monday - Friday; 9:00 AM - 6:00 PM PHT Work Setup: Hybrid at Eastwood, Quezon City Equipment: will be provided Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.