People & Culture Manager

Job description

As People & Culture Manager – Colleague Relations, you will help shape an exceptional colleague experience by partnering with leaders on employee relations, engagement, recognition, and workplace culture. Through a visible and approachable presence, you will build strong relationships and champion Fairmont's culture of care and hospitality. Job Duties Include: Build strong relationships with colleagues and leaders through a visible presence across the hotel Serve as a trusted partner on employee relations, workplace concerns, and team success Coach leaders to create engaging, inclusive, and high-performing teams Lead investigations, conflict resolution, attendance, and performance management processes Drive colleague engagement, recognition, and culture-building initiatives Lead Employee Engagement Survey action planning and continuous improvement efforts Use colleague insights and workforce trends to enhance retention and engagement Ensure compliance with Fairmont standards and BC employment legislation Help create an exceptional workplace experience that supports outstanding guest experiences Bachelor’s degree in Human Resources, Business Administration, or a related field Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment Proven success supporting employee relations and coaching leaders Excellent communication skills with the ability to build trust at all levels Sound judgment and discretion when handling confidential matters Organized, solutions-focused, and comfortable working in a fast-paced operation Passionate about engagement, culture, and creating exceptional colleague experiences