People & Culture Officer

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. People & Culture Officer The People & Culture Officer plays a pivotal role in supporting both the Human Resources and Learning & Development functions within the hotel. This position is responsible for coordinating and facilitating training programs, managing intern recruitment and onboarding, handling HRDF claims, and administering intern allowances and schedules. Additionally, this role involves executing general HR duties including employee relations, record keeping, policy compliance, and fostering a positive workplace culture to support the hotel's operational excellence and employee engagement. Responsibilities: Human Resources Support general HR functions including employee data management, maintaining personnel files, and updating HR systems. Assist in employee relations activities, addressing staff queries, and supporting conflict resolution in accordance with company policies. Facilitate communication between management and employees to promote a positive work environment. Support recruitment activities for hotel staff, including scheduling interviews and coordinating onboarding processes. Ensure compliance with labor laws, hotel policies, and HR best practices. Assist in the administration of employee benefits, attendance tracking, leave management, and performance management. Prepare HR reports and documentation as needed for management review. Learning & Development Assist the Learning & Development Manager in planning, coordinating, and delivering training programs for hotel staff. Handle intern recruitment, including coordinating and conducting interviews. Manage intern onboarding, orientation, and integration into the hotel team. Administer intern allowances and maintain accurate records. Manage and monitor interns’ schedules to ensure alignment with training and operational needs. Assist with HRDF claims preparation and submission to ensure timely reimbursement. Qualifications: Diploma or Degree in Human Resources, Hospitality Management, Business Administration, or related field. Having work experience in Human Resources, Learning & Development, or Training roles, preferably within the hospitality industry is an advantage. Familiarity with HRDF claims process is an advantage. Good understanding of HR policies, labor laws, and employee relations. Excellent interpersonal and communication skills, with the ability to interact effectively across all levels. Highly organized with strong attention to detail and ability to manage multiple tasks. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HR software systems. Ability to work collaboratively in a fast-paced, dynamic hotel environment. Proactive, with a positive attitude and commitment to fostering a supportive workplace culture. Excellent reading, writing, and oral proficiency in English language. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.