People & Culture Operations Specialist

Job description

At Accor, people are at the heart of everything we do. As a People & Culture Operations Specialist, reporting to the Senior P&C Operations Business Partner Mediterranean, you will be a trusted partner to a portfolio of managed and franchised hotels. You will work closely with General Managers, hotel teams and ownership representatives to understand their priorities and support their people strategy. You will coordinate the activities included within Accor’s operating model and recommend additional services in areas such as recruitment, talent development and learning. Combining HR expertise, a strong service mindset and commercial awareness, you will build trusted relationships and deliver practical solutions that create lasting value for our hotels and their teams. What you will do Manage People & Culture relationships with a portfolio of managed and franchised hotels, partnering with General Managers, hotel People & Culture teams and ownership representatives. Understand each hotel’s business context and people priorities, acting as a trusted advisor and identifying opportunities for additional support. Coordinate the People & Culture activities included within Accor’s management and franchise models. Promote tailored People & Culture services in areas such as recruitment, talent management, learning and development. Present relevant solutions, define the scope of services and coordinate their delivery with internal experts or external partners. Advise hotels on key People & Culture processes, tools, annual cycles and Accor standards, while respecting each hotel’s ownership and employer responsibilities. Monitor service delivery, stakeholder satisfaction and agreed outcomes, using data and feedback to identify risks and opportunities for improvement. Support regional People & Culture projects, initiatives and events across the Mediterranean region, providing operational coordination and administrative support as required. What we are looking for Previous experience in People & Culture, HR consulting, hotel operations or another client-facing advisory role. Experience working with hotels, multi-site organisations or international stakeholders would be highly valued. Strong relationship management, consulting and stakeholder influencing skills. Ability to understand business and people needs and translate them into practical, value-adding solutions. Commercial awareness and confidence in presenting and promoting People & Culture services. A proactive, organised and solution-oriented approach, with the ability to manage multiple priorities independently. Ability to work effectively in a multicultural and fast-paced environment. Fluency in Italian and English; additional languages would be an advantage. What's in there for you? Unique opportunity to develop your career with worldwide hospitality leaders. Participation in our All Heartists® employee program, offering reduced rates on hotel stays and travel offers. Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more. Work in a multinational and collaborative environment. Hybrid way of working. Talent development opportunities and access to our Accor Academy learning platform. Opportunities to grow within the region or internationally across the Accor network. Participate in ESG initiatives and contribute to our ambition to pioneer responsible hospitality. Ready to make an impact? If you're passionate about design, architecture, and creating inspiring hotel experiences, we'd love to hear from you. Join us and help shape the future of Accor's Economy brands across the Mediterranean & North Africa. Apply now. #WeAreHeartists #HospitalityIsAWorkOfHeart Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​ With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​ Become a Heartist®, and let your heart guide you into a world where life pulses with passion. #WeAreHeartists To discover the life that awaits you at Accor, visit