People & Culture Operations Specialist

Job description

Overview We are looking for a hands-on People & Culture Operations Specialist to join our People & Culture team and keep the engine of our employee lifecycle running smoothly across the UAE and KSA. This role sits at the heart of day-to-day operations — from onboarding new joiners and administering core HR systems, to supporting performance cycles and managing clean, respectful off-boarding. It is an ideal opportunity for a detail-oriented operator who enjoys owning processes end-to-end in a fast-moving, multi-country environment. Reporting directly to the People & Culture Director, you will take full ownership of our People Operations engine from day one, with the scope to shape and improve how it runs as we grow across the GCC. Key Responsibilities Onboarding Manage end-to-end onboarding for new joiners in both the UAE and KSA, ensuring a smooth and welcoming experience from offer to first day. Administer and analyze onboarding surveys to continuously improve the joiner experience. People Operations Oversee day-to-day employee operations and act as a first point of contact for employee queries. Manage the AXS platform and day-to-day employee requests, and own the administration of our HRIS (Zelt). Maintain accurate employee data records and manage timesheet locking and project plan administration. Track company policies and support their consistent application. Coordinate device and IT-related procurement and management, and manage license renewals. Handle vendor management and facility management to keep the workplace running. Support the organization of company events. Administer Zelt, Microsoft, and SharePoint tools. Own People Ops reporting and dashboards, providing clear, accurate people data to the team. Manage the FP Info inbox and support payroll administration across KSA and the UAE. Collaborate with our EOR partner in KSA for mobility. Performance Management Administer project review and career review cycles, ensuring timelines and processes run on schedule. Coordinate the administration of trainings. Off-boarding Manage end-to-end off-boarding with professionalism and care. Prepare final settlements for approval by the People & Culture leadership. Coordinate and conduct off-boarding meetings. Administer off-boarding surveys and capture insights for continuous improvement. Qualifications & Requirements Bachelor's degree in human resources, Business Administration, or a related field. 3+ years of experience in HR operations, people operations, or a similar administrative HR role, ideally within a professional services or consulting environment. Familiarity with GCC HR platforms and processes (e.g. QIWA, AXS) and exposure to payroll administration in KSA and/or the UAE is a strong advantage. Strong Microsoft Office skills, particularly Excel and Word, with advanced capabilities in reporting, dashboard creation, and data analysis. Highly proficient in HRIS and people systems, leveraging data to generate insights and support decision-making. Highly organized, detail-oriented, and able to manage multiple processes and stakeholders simultaneously. Excellent communication skills and a service-oriented, discreet, and professional approach to handling sensitive employee matters. Ability to work independently and take ownership from day one in a lean, fast-paced setting. Fluency in English; Arabic is a plus.