People & Culture Specialist

Job description

PEOPLE & CULTURE SPECIALIST Role: Specialist People & Culture Reports to: Country Manager, People & Culture Location: Montréal, Québec At BESTSELLER, our people are at the heart of everything we do. We're looking for a People & Culture Specialist to join our team and play an active role in shaping the employee experience across our North American operations. From attracting great talent to supporting employee development and improving our people processes, you'll contribute to initiatives that make a meaningful difference in how our colleagues experience BESTSELLER. This is a hands-on role for someone who enjoys balancing day-to-day HR operations with projects, problem-solving, and opportunities to make things better. YOUR RESPONSIBILITIES: Talent Acquisition & Recruitment Manage recruitment activities across assigned business units, from job postings and candidate sourcing to interviews, offers, and hiring documentation. Partner with hiring managers to understand their recruitment needs, develop job descriptions, and support effective hiring decisions. Conduct candidate screenings, coordinate interviews, and ensure a positive and consistent candidate experience throughout the recruitment process. Contribute to recruitment process improvements, including the implementation and optimization of recruitment platforms and tools. Onboarding & Employee Experience Coordinate and continuously improve the preboarding and onboarding experience, ensuring new colleagues have the tools, information, and support needed to succeed. Collaborate with managers and internal teams to facilitate onboarding schedules, training, and integration into the organization. Contribute to employee engagement initiatives, internal communications, company events, and programs that strengthen our workplace culture. Gather and analyze employee feedback to identify opportunities to improve the employee experience throughout the employee lifecycle. People Operations & HR Systems Manage day-to-day HR operations, including employee documentation, employment changes, and maintaining accurate employee records across HR systems. Serve as a point of contact for employees and managers on HR-related processes, policies, and general inquiries. Support the administration and continuous improvement of HR platforms, ensuring data accuracy and efficient workflows. Identify opportunities to simplify, automate, and improve existing People & Culture processes. Collaborate with the broader People & Culture team to ensure consistent HR practices and a positive employee experience across business units. Learning & Development Coordinate and administer learning initiatives through our FUSE learning platform and other development programs. Collaborate with internal stakeholders to identify training needs and facilitate learning opportunities, including cross-training, lunch & learns, and company-wide development initiatives. Maintain training records, monitor participation, and support reporting on learning activities. Contribute to the development and improvement of learning resources, digital training content, and onboarding materials. Support NBT/IBT programs and initiatives that encourage professional development and internal growth. Employer Branding & People Projects Represent BESTSELLER at career fairs, recruitment events, and educational institutions to strengthen our talent pipeline. Develop and contribute to recruitment communications, LinkedIn content, and employer branding initiatives. Support the evolution of our career page, Own Your Future program, and other initiatives that showcase our culture and career opportunities. Participate in cross-functional People & Culture projects focused on employee experience, digitalization, and operational improvements. WHO YOU ARE: We're looking for someone who brings positive energy, takes initiative, and enjoys finding solutions. You don't need to know everything on day one, but you should be curious, organized, and comfortable taking ownership of your work. We hire for mindset and develop skills, but here's what we'd love for you to bring: 2+ years of experience in Human Resources, People Operations, recruitment, or a similar role with exposure to multiple HR functions. A solid understanding of the employee lifecycle, from recruitment and onboarding to employee development and HR administration. Fluency in both French and English is required , as you'll collaborate with colleagues across North America and Denmark. Experience working with HRIS, ATS, or LMS platforms, with an interest in HR technology and process optimization. Strong organizational and prioritization skills, with the ability to manage multiple projects and competing deadlines independently. Confidence communicating and collaborating with employees, managers, and stakeholders at different levels of the organization. A proactive, solution-oriented mindset and a willingness to challenge existing processes and suggest improvements. A genuine interest in employee experience, workplace culture, and helping people grow. WHY YOU'LL LOVE WORKING HERE: At BESTSELLER, we care about your career and your well-being — and we back that up. Here's what's in it for you: Time & Flexibility Half-day Fridays! Enjoy an early start to your weekend year-round, provided you're up to date with your workload. Flexible hybrid schedule — Work remotely one day per week (Wednesday or Friday), depending on the needs of the role and team. Four weeks of paid time away — Three weeks of vacation plus 40 paid energizing hours, for a total of 160 paid hours annually. Two paid emergency days — 16 paid hours to help you manage life's unexpected moments. Health & Financial Security Group insurance — BESTSELLER covers 75% of your group insurance plan. RRSP program — Eligible to participate after three months of service. Virtual healthcare and well-being support — Complimentary access to virtual healthcare and wellness applications, available 24/7. Style & Perks 50% employee discount — Enjoy discounts at JACK&JONES stores and on our JACK&JONES, VERO MODA, and JJXX online stores. Exclusive sample sales — Access regular employee sample sales featuring products from across our brand portfolio. Culture & Workspace Open and collaborative workspace — Work alongside colleagues in an environment that encourages teamwork, communication, and connection. A culture of growth and development — Take ownership of meaningful projects, develop new skills, and contribute to initiatives that make a difference. An engaging employee experience — Join a team that values collaboration, initiative, and having fun along the way. We can't wait to meet you! BESTSELLER is an international fashion company with brands such as JACK and JONES, VERO MODA, ONLY and JACK & JONES. BESTSELLER operates both its own chains / stores as well as we have a large number of retailers on the market. As an employee of BESTSELLER, you become part of our family. We offer a developing and exciting workplace with a high pace where we all work together towards common goals. Our philosophy and our values ​​are important to us, we work hard and strive to be the best but always in a humble way. BESTSELLER Canada began in 2004 and currently works with eight of our brands. JACK & JONES is our sole retail presence in Canada, while VERO MODA, ONLY, ONLY & SONS, SELECTED FEMME/HOMME, PRODUKT, NOISY MAY and JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER’s North American operations and the workplace of almost 100 of our colleagues. Overall, BESTSELLER Canada has approximately 600 colleagues, including our distribution centre and almost 50 JACK & JONES stores.