People Experience Administrator

Job description

# Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. ### Our permanent and fixed-term employee benefits include: - Contributing to useful and rewarding work and giving something back to the community - Wellbeing days, ceremonial leave, carers leave and study leave - Flexible working arrangements with opportunities to work part of the week from home - Purchased leave - 17.5% leave loading - 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer - Training and career growth opportunities across Launch Housing - A portion of your income can be tax-free by salary packaging your personal expenses - Additional tax-free salary packaging on dining and accommodation expenses - Positive, supportive and progressive work environment # About the Opportunity Reporting to the People Experience Manager, the People Experience Administrator is a key member of the People team, responsible for delivering high-quality administrative support across the full employee lifecycle. This role plays a central part in ensuring people-related processes run smoothly, efficiently, and in alignment with organisational timelines and standards. The Administrator works closely with managers and team members to support a wide range of people initiatives, including onboarding, offboarding, employee engagement, and general HR operations. With a strong focus on service delivery, the role helps maintain accurate records, supports compliance with internal processes, and contributes to the continuous improvement of systems and procedures. In addition to their primary reporting line, the Administrator has a dotted line to the Learning & Development Manager, supporting the coordination and delivery of training activities. This includes managing training logistics, liaising with external providers, maintaining the Learning Management System (LMS), and ensuring a seamless learning experience for staff. This is a dynamic and collaborative role that supports the creation of a positive and engaging employee experience, while also contributing to the growth and development of our people. **As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.** ### What you'll be doing - Coordinating key **employee lifecycle administration**, including offers, onboarding, employment changes and offboarding. - Maintaining accurate and compliant **employee records, HR systems and documentation**, including safety screening, right-to-work checks and accreditation requirements. - Providing **timely and helpful support to employees and managers**, responding to queries and escalating more complex matters where required. - Supporting the administration of **learning and development activities**, including training logistics, provider coordination, attendance and participant communication. - Maintaining the **Learning Management System (LMS)**, supporting users, managing course information and producing participation and completion reports. - Managing **shared inboxes, invoices and general administration** to keep People Experience and learning activities running smoothly. - Providing administrative support across the **broader People team**, including projects and initiatives across Diversity, Inclusion & Belonging and Health, Safety & Wellbeing. - Contributing to **continuous improvement**, identifying opportunities to streamline processes and improve the employee experience. ### What we're looking for (key selection criteria) - Demonstrated administrative experience, preferably within HR, Learning & Development, Safety, or Recruitment environments. - Excellent interpersonal and customer service skills, with the ability to build effective working relationships with internal and external stakeholders. - Strong organisational and administrative skills, including high attention to detail, time management, and the ability to manage competing priorities. - Proven ability to handle sensitive and confidential information with discretion and professionalism. - Experience monitoring shared inboxes and escalating queries appropriately to ensure timely resolution. - Demonstrated ability to work both independently and collaboratively within a team environment. - Commitment to continuous improvement and a proactive approach to streamlining processes and systems. - Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace. - Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds. - Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.