People Experience Director

Job description

Lead the People Experience Function Lead and develop the People Experience team across People Partnership and People Operations Set priorities, improve workflows, and establish clear ownership and accountability across the function Support team members in their growth as strong business partners and operational leaders Act as a senior escalation point for complex employee relations and people-related matters Operationalize People Strategy Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution Help improve how the People function operates across employee support, manager partnership, and internal processes Bring structure, clarity, and consistency to workflows, documentation, and team operations Process Improvement & Operational Excellence Identify operational gaps, bottlenecks, and areas for improvement Partner on process optimization, automation initiatives, workflow standardization, and knowledge management Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience Ensure People systems and processes support scalability, efficiency, and informed decision-making Employee Experience & Manager Support Support initiatives that strengthen employee engagement, communication, and overall workplace experience Partner with managers to help navigate employee situations with consistency, fairness, and good judgment Promote a proactive, solutions-oriented approach to employee and manager support Compliance & Governance Ensure People practices align with labor regulations, internal policies, and operational best practices Maintain strong standards around employee documentation and sensitive people processes Partner with Legal and Finance teams where needed 8+ years of experience in HR, People Operations, or People Experience, including 3+ years in people leadership roles Experience leading or scaling People Operations / People Experience functions in international, fast-growing, or evolving environments Strong background in employee relations, people partnership, HR operations, and manager support Experience improving processes, workflows, and People systems, with the ability to bring structure and operational clarity to growing organizations Strong leadership, coaching, stakeholder management, and communication skills Operationally strong with a systems-thinking mindset and a practical, hands-on approach Comfortable balancing strategic thinking with day-to-day execution and change management Data-informed, detail-oriented, and comfortable using insights to drive improvements Fluent English