People Experience Lead

Job description

**We are PMG** PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek’s Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age’s Best Places to Work for 11 consecutive years. #### Who You'll Be Working With At PMG, you’ll be part of a collaborative People & Culture team that cares deeply about creating a thoughtful, consistent, and well-run employee experience. Within our People Experience team, you’ll work across the organization to support employees through important workplace moments while helping strengthen the programs, processes, and technology that make those experiences possible. Day to day, you’ll move across a wide range of People needs—from employee questions, accommodations, and employee relations processes to onboarding, immigration, contractor management, and program delivery. You’ll partner closely with HR Business Partners, Benefits, Payroll, Talent, Legal, and other teams to ensure employees receive clear, consistent, and thoughtful support. Just as importantly, you’ll help us continuously improve how People & Culture operates. You’ll look for friction, question processes that could work better, and use data, technology, automation, and AI to build more scalable and effective ways of working. If you’re a well-rounded People professional who enjoys variety, takes initiative, and is equally comfortable navigating a sensitive employee conversation and improving the process behind it, you’ll feel right at home here. #### What You Will Do - Serve as a trusted and accessible resource for employees navigating workplace questions, concerns, accommodations, transitions, and other key moments in the employee experience. - Manage assigned employee relations matters from intake through resolution, including documentation, coordination, follow-up, and recordkeeping, while recognizing when complex or high-risk matters require escalation. - Support performance and employee conversations in partnership with HR Business Partners, providing process expertise, documentation, and clear next steps. - Manage workplace accommodations from intake through implementation and follow-up, partnering with employees, managers, Benefits, Leave, Legal, HRBPs, and other stakeholders as needed. - Own and support People programs and experiences, including onboarding, New Hire Orientation, Elevate, and other employee development and engagement initiatives. - Manage program content, communications, logistics, stakeholders, and participant experience while using feedback and participation data to continuously improve programs. - Support employee lifecycle and People Operations needs, including immigration, contractor management, offboarding, exit interviews, policy and handbook updates, and other recurring or emerging priorities. - Develop and continuously improve People processes, standard work, documentation, templates, employee resources, ownership models, and escalation paths. - Review existing processes with a continuous-improvement mindset, identifying friction, inefficiencies, and opportunities to create more scalable and consistent experiences. - Use employee feedback, case trends, program results, and operational data to identify patterns and translate insights into meaningful improvements. - Support HR systems and technology enhancements, including change management and adoption of new tools and ways of working. - Identify and implement opportunities to use AI, automation, and technology to improve People service delivery, reporting, employee experience, and team capacity while maintaining appropriate privacy, data security, and human oversight. - Stay current on relevant employment laws, regulations, and People practices to help ensure policies and processes remain compliant, practical, and consistently applied. - Collaborate proactively across the broader People & Culture team, operating with autonomy while contributing as an informal team leader who raises the bar for how the team works together. #### What You Will Bring - 5+ years of experience as an HR Generalist or in a similarly broad People role, with demonstrated experience working across multiple areas of Human Resources. - A bachelor’s degree in Human Resources, General Business, Finance, or a related field. - Working knowledge of employment laws and regulations, including FMLA, ADA, and other policies that impact the employee experience. - Experience navigating employee relations matters and sensitive workplace conversations with sound judgment, discretion, empathy, and appropriate documentation. - A strong operational mindset with demonstrated experience evaluating, designing, improving, or scaling People processes and programs. - Experience with HRIS platforms, with Workday experience strongly preferred. - Strong Microsoft Excel skills, including experience working with XLOOKUP/VLOOKUP, pivot tables, and data to identify patterns and inform decisions. - Demonstrated experience identifying, designing, or implementing technology-enabled improvements, including workflow automation or AI-assisted solutions that improved People/HR service delivery, reporting, employee experience, or team capacity. - Experience evaluating business needs, partnering with stakeholders, supporting adoption, and considering privacy, data security, and appropriate human oversight when implementing technology. - Strong analytical and problem-solving skills with the ability to identify patterns, question existing processes, and turn insights into practical improvements. - The ability to move comfortably between planned programs, recurring operational responsibilities, and unexpected employee needs in a fast-paced environment. - A proactive, self-directed working style with the ability to take ownership, make sound decisions, and move work forward without significant oversight. - Strong collaboration and communication skills, with the ability to work effectively across People & Culture, internal stakeholders, external vendors, and partners. - A commitment to curiosity and adaptability as a Continual Learner, embracing new technology and evolving People practices while prioritizing meaningful outcomes with a Customer-Focused mindset. - A dedication to People-Focused leadership, Leading by Example through collaboration, accountability, sound judgment, and a genuine commitment to creating a better employee experience. **What We Offer** - **Professional Development**: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support. - **Generous Time Off**: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. - **Parental Leave**: We provide paid parental leave to support your family during important life events. - **Retirement & Pension Plans**: Plan for your future with competitive retirement or pension programs, including contribution matching. - **Fertility and Family Support**: Access fertility benefits for all team members and their spouses. - **Healthcare**: Coverage and support for everyday medical expenses and routine care, tailored by geography. - **Pet Insurance**: Protect your pet's health and your finances. - **Lifestyle Spending Accounts**: Enjoy 100% company-funded accounts to promote healthy habits and well-being. - **Commuter Benefits**: Access support for travel and commuting needs, where available. - **Annual Bonus**: All employees are eligible for an annual bonus. - **Volunteering Opportunities**: Receive 8 give-back hours to volunteer in your local communities. - **AI Enterprise License**: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety. *Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.* **What Sets Us Apart** Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way. In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.