People Operations Analyst at amplitude | AI Job Board

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role & Team

This is Amplitude's first People Team hire in India, and we're being deliberate about who we bring in first.

People Operations is at an inflection point. A lot of what takes hours today—HR tickets, Workday updates, onboarding tasks—will be handled by AI-assisted workflows in the near future. We're building toward that now, and this role is part of that foundation. You'll join the global People Operations team as a dedicated shared services resource, handling the operational work that keeps our EMEA and AMER specialists focused on higher-complexity, in-market problems—and supporting People Business Partners globally when they need an extra set of hands.

In the near term, the work is largely transactional: resolving HR helpdesk tickets, processing Workday data requests, coordinating onboarding logistics. That's not a knock on the role—it's the job, and doing it with speed, accuracy, and care matters enormously. Over time, as we invest in AI tooling and automation, that transactional load will shift. When it does, this role shifts with it: taking on process improvement projects, helping document and refine how the team operates, and growing into a contributor who shapes practices rather than just follows them. We'll support that progression.

Because this is a remote role with no local People Ops team around you, we need someone who is genuinely self-directed. You'll be given clear priorities and good systems to work in, but you'll own your own day. If you thrive in structured work but feel motivated by the promise of doing more over time, this is a good fit.

As a People Operations Analyst, you will:

Own shared services and HR helpdesk

Resolve Tier 1–2 employee inquiries through our HR ticketing system (Console AI) on behalf of EMEA and AMER regional teams: policy questions, employment verifications, leave requests, and benefits inquiries
Triage issues that need specialist input—Benefits, Payroll, Legal, or regional People Ops—with clear context and a complete handoff
Hit response SLAs consistently and flag patterns in ticket volume to your team lead

Keep Workday accurate

Process employee lifecycle transactions in Workday on behalf of EMEA and AMER specialists: job changes, compensation updates, terminations, leaves of absence, location changes, and new hire data entry
Conduct regular data quality checks and resolve discrepancies in partnership with regional teams and Payroll
Follow SOX offboarding controls accurately and on time

Support global People Business Partners on request

Handle administrative follow-through on PBP requests: pulling reports, tracking action items, prepping materials, and owning the ops layer so PBPs can stay in their lane
Assist with new hire onboarding coordination—background checks, IT provisioning, welcome logistics—and ensure clean handoffs between TA, IT, and the business
Flag anything requiring compliance, legal, or specialist attention before acting on it yourself

Keep operational needs on track

Provide People Ops support for any India-specific logistics as Amplitude's presence in the country grows
Assist with global employee programs, events, and operational tasks as directed by EMEA and AMER team leads

Help us build better processes over time

Document the work you're doing—not just for records, but to help the team identify what to automate next
Participate in piloting AI-assisted People Ops workflows as they're rolled out
Share feedback on friction points in the work; your day-to-day perspective is how we'll know where to improve

You'll be a great addition to the team if you have:

2–3 years of experience in HR, People Operations, or a closely related administrative or analytical role
Hands-on experience with an HRIS—Workday preferred, but any enterprise HRIS is a strong signal
Experience handling employee inquiries or working in a shared services or helpdesk environment
The self-discipline to work independently and remotely—you structure your own day, manage your own to-do list, and close the loop without being reminded
Personal accountability: you own your work fully, and when something doesn't go to plan, you surface it and fix it
Strong attention to detail in data entry and documentation—you know that one wrong field in Workday creates downstream problems
Clear, professional written communication in English
Curiosity about how HR systems and processes work, and interest in how AI is changing what People Ops looks like

At a minimum, you need to have:

The right to work in India
2+ years of experience in an HR, People Operations, or administrative support role
Hands-on HRIS experience (Workday strongly preferred)
Familiarity with HR administration basics: employment documentation, onboarding/offboarding, leave processing, data privacy

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.