People Operations Assistant Manager

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 13-year-old company reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence. ### Role Purpose: The People Operations Assistant Manager supports the People Operations Manager in driving talent acquisition, employee lifecycle management, onboarding, training coordination and operational people partnering to ensure effective HR service delivery and positive employee experience. The role works closely with business stakeholders and Regional People Team to support day-to-day people operations, recruitment, employee development, and people initiatives while escalating strategic, complex and sensitive people matters to the People Operations Manager. ### Key Responsibilities: 1. Talent Acquisition - Oversee day-to-day recruitment activities to ensure timely and quality hiring. - Support Hiring Managers in defining hiring requirements, recruitment priorities, and interview processes. - Monitor recruitment pipeline, hiring progress, recruitment KPIs, and candidate experience. - Coach and support Talent Acquisition team members to improve recruitment effectiveness. - Build and maintain talent pipelines for critical business functions. - Support employer branding initiatives and recruitment campaigns. - Partner with Regional People Team on recruitment-related initiatives where applicable. 2. Employee Lifecycle Management - Oversee employee lifecycle processes including onboarding, probation, confirmation, internal transfers, promotions, and offboarding. - Ensure employee lifecycle processes are delivered consistently and efficiently. - Coordinate exit interview process and provide observations to support continuous improvement. - Work closely with HR Operations team to enhance employee experience throughout the employment lifecycle. - Recommend operational improvements to employee lifecycle processes. 3. Onboarding & Training Coordination - Lead and continuously improve onboarding programs for new employees. - Coordinate orientation sessions and new hire integration activities. - Coordinate mandatory compliance training, functional training, and internal learning programs. - Partner with managers to identify operational training needs. - Monitor training completion and maintain training records. - Evaluate training participation and provide recommendations for continuous improvement. 4. Operational People Business Partnering - Support line managers on routine people matters, employee management practices, and day-to-day HR-related issues. - Provide practical HR guidance on employee performance discussions, employee development, attendance, and people practices. - Support managers in probation review process and employee development discussions. - Coordinate implementation of regional and local people initiatives. - Escalate complex, sensitive, disciplinary, legal, compliance, or organizational matters to the People Operations Manager. - Build trusted working relationships with business stakeholders to ensure effective HR service delivery. 5. Team Coordination & Capability Building - Provide day-to-day guidance and coaching to HR Operations team members responsible for Talent Acquisition, onboarding, employee experience, and training coordination. - Promote knowledge sharing and continuous capability development within the HR team. - Support continuous improvement of HR processes and operational efficiency. - Encourage collaboration across HR functions to improve service quality. 6. HR Projects & Regional Collaboration - Coordinate implementation of Regional People initiatives in Thailand. - Support cross-functional HR projects and organizational initiatives. - Prepare operational HR reports related to recruitment, onboarding, training, and employee lifecycle. - Support HR analytics and people insights for operational review. - Participate in process improvement initiatives to enhance People Operations effectiveness. ### Qualifications: - Bachelor's Degree or above in Human Resources, Business Administration, Organizational Development, Psychology, or related disciplines. - Minimum 6–8 years of Human Resources experience with exposure to Talent Acquisition, Employee Lifecycle, HR Operations, HR Business Partnering, or HR Generalist functions. - Experience in multinational, technology, logistics, retail, or fast-paced organizations is preferred. - Experience working with Regional stakeholders is an advantage. - Strong stakeholder management and communication skills. - Strong coaching, coordination, and problem-solving capability. - Good command of English, both spoken and written. - Hands-on mindset with strong execution capability.