People Operations Coordinator

Job description

LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live. What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth. With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity. ABOUT THE ROLE As People Operations Coordinator, you'll be the backbone of global people operations - the person who keeps core processes running smoothly, is the go-to for employee questions and ensures we stay compliant across every market we operate in. This is a broad, hands-on role in a global, fast-changing business. You'll be building and running processes designed to scale as we grow, not just maintaining what already exists, and you'll need to be comfortable with pace, ambiguity, and having your attention split across a lot of moving parts at once. WHAT YOU’LL BUILD AND OWN - Core operations: Own core people operations processes including onboarding, offboarding, contracts, probation management, background checks, right-to-work, and leave and absence management. - HRIS data: Own our HRIS data integrity, maintain accurate records, run audits, build out workflows and automations that reduce manual data entry and admin as we scale. - Benefits administration: Manage enrolment, changes, and employee queries across benefits programmes. - AI integration: Own and maintain content for our AI HR bot so employees get fast, accurate self-serve answers, and act as our champion for identifying new ways AI tools can support the people function. - Employee and first-line manager support: Be the go-to for employee questions, manage our jira ticketing system - Ad-hoc projects: Support on People related projects, there’s a new HRIS implementation coming (amongst many other initiatives)! - People metrics and reporting: Produce reporting that gives the business visibility into what's working and what needs attention. YOUR EXPERIENCE - 2+ years in a people operations or HR generalist roles, ideally spanning multiple countries - Comfortable operating in a fast-paced, ever-changing environment, juggling multiple workstreams at once - Experience improving or automating a process, with an eye toward building for scale - Proficiency with modern HRIS platforms and comfort maintaining accurate, structured data NICE TO HAVE - Experience in a high-growth, multi-country startup environment - Experience supporting an HRIS implementation or migration WHY JOIN LEMFI? Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this. At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions. You can connect with us on LinkedIn https://www.linkedin.com/company/lemfi/ and Instagram https://www.instagram.com/uselemfi/ and if you haven't already, download the app on the App Store https://apps.apple.com/gb/app/lemfi/id1533066809 or Google Play https://play.google.com/store/apps/details?hl=en&id=com.lemonadeFinance.android.