People Operations Excellence Analyst

Job description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you Your Mission As our Operations Excellence Coordinator, you’ll help the People Operations team run smoothly and keep getting better at what it does. People Operations looks after the things that make working at Teya feel easy and well-organised — clear how-to guides, reliable reports, and tidy, dependable processes. Your job is to help keep all of that in great shape. You’ll write simple, step-by-step guides so everyone knows how things are done, keep our documents and process maps up to date, help pull together reports, and support small projects that make our ways of working better. Along the way you’ll spot things that could be clearer or smoother, and help put them right. This is a great first role for someone who is organised, curious, and likes making things easier for other people. You’ll learn a lot, work closely with a friendly team, and see the difference your work makes every day. You don’t need years of experience — just an eye for detail, a willingness to learn, and a genuine interest in how things work behind the scenes. Responsibilities - Write clear, step-by-step guides for how we do things Keep our process maps and documents up to date and easy to find Help update reports and dashboards - Help track key numbers and understand what they’re telling us - Support small projects that improve how we work - Keep our help guides and self-service pages simple and useful - Help review how work gets done and suggest better ways - Help test and roll out new ways of working - Notice things that aren’t working well and flag any gaps - Help the team stick to our agreed ways of working - Help keep our systems and process documents current What good looks like - Your guides are clear, correct, and finished on time - Reports are accurate and reliable - Documents follow our agreed format It’s easier for the team to see how things are running - You get stuck in and help make our ways of working better Requirements - Very organised, with a strong eye for detail - A clear, simple writer — you can explain a process so anyone can follow it - Comfortable with everyday tools like Word, Excel, and Google Workspace, and happy to learn new systems - Curious and a quick learner who enjoys understanding how things work - Reliable, and able to manage your own tasks and deadlines - A team player who’s comfortable asking questions and working with different people - Any experience in operations, admin, People/HR, or a process-focused role is a bonus, but not essential — attitude and a willingness to learn matter most The Perks - Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support - Cycle-to-Work Scheme Health and Life Insurance - Pension Scheme - 25 days of Annual Leave (+ Bank Holidays) - Office snacks every day - Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.