People Operations Lead

Role OverviewWe work at the intersection of sport and data, and our people are how we win. We’re looking for a People and Operations Lead to own People & Culture at TFG day to day: the systems, the processes, and the moments that make this a place people want to build a career.You’ll take direct ownership of our people operations, reporting to Ben, our MD, and working closely with the wider TFG team on shared frameworks and standards.What You’ll DoOwn and oversee end-to-end HR operations from onboarding to offboarding. Ensure the accurate and timely completion of all pre-employment screening and onboarding processes.Maintain data integrity, accuracy, and compliance across the entire employeelifecycle.Manage employee records and data privacy protocols with high attention to detail.Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation.Identify and implement process improvements to streamline HR operations and enhance service deliveryEmbed High Performance Behaviours. Take our six sporting-led behaviours (Step Up, Chase the 1%, Set the Pace, Raise the Bar, Play for the Badge, Stick to The Scorecard) out of the doc and into real life - interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition.Run the performance and reward cycle. Deliver the FY review cycle end to end. Support annual pay benchmarking and help the leadership team share it clearly, by team, with the right context.Stay ahead of UK employment law. Handle employee relations cases fairly and confidently.Requirements5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you’ve had to build as you go.Strong understanding of HR operational processes and compliance requirements.Experience with HR systems and tools (e.g., HRIS platforms, workflow automation).Excellent organisational, problem-solving, and multitasking abilities.Strong communication skills and ability to collaborate across departments.A process-improvement mindset with a keen eye for automation opportunities.Discretion and integrity when handling sensitive employee data.BenefitsHybrid working out of our Farringdon office - we’re hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota.Private health insurance, occupational life cover and income protection insurance.Enhanced family leave, well beyond the statutory minimum.Personal days, including your birthday and dedicated health and wellness days.

Role Overview

We work at the intersection of sport and data, and our people are how we win. We’re looking for a People and Operations Lead to own People & Culture at TFG day to day: the systems, the processes, and the moments that make this a place people want to build a career.

You’ll take direct ownership of our people operations, reporting to Ben, our MD, and working closely with the wider TFG team on shared frameworks and standards.

What You’ll Do

• Own and oversee end-to-end HR operations from onboarding to offboarding.
• Ensure the accurate and timely completion of all pre-employment screening and onboarding processes.
• Maintain data integrity, accuracy, and compliance across the entire employeelifecycle.
• Manage employee records and data privacy protocols with high attention to detail.
• Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation.
• Identify and implement process improvements to streamline HR operations and enhance service delivery
• Embed High Performance Behaviours. Take our six sporting-led behaviours (Step Up, Chase the 1%, Set the Pace, Raise the Bar, Play for the Badge, Stick to The Scorecard) out of the doc and into real life - interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition.
• Run the performance and reward cycle. Deliver the FY review cycle end to end. Support annual pay benchmarking and help the leadership team share it clearly, by team, with the right context.
• Stay ahead of UK employment law. Handle employee relations cases fairly and confidently.

Requirements

• 5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you’ve had to build as you go.
• Strong understanding of HR operational processes and compliance requirements.

• Experience with HR systems and tools (e.g., HRIS platforms, workflow automation).

• Excellent organisational, problem-solving, and multitasking abilities.
• Strong communication skills and ability to collaborate across departments.
• A process-improvement mindset with a keen eye for automation opportunities.
• Discretion and integrity when handling sensitive employee data.

Benefits

• Hybrid working out of our Farringdon office - we’re hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota.
• Private health insurance, occupational life cover and income protection insurance.
• Enhanced family leave, well beyond the statutory minimum.
• Personal days, including your birthday and dedicated health and wellness days.

GROUNDBREAKINGSPORTSINTELLIGENCEDriving sporting success and unlocking commercial value. SHAPE TOMORROW(TODAY) We love sport and recognise the extraordinary impact it can have on people’s lives. That’s why we are working with our forward-thinking partners to drive sporting success and ignite the passion of fans. Together, we’re on a mission to make a lasting, positive impact in sport. •SINCE 2013 Founded in 2013, our original focus was football (21st Club) and golf (15th Club). We are now adapting our know-how to other sports. In 2021 we became Twenty First Group – global leaders in B2B sports intelligence. HOW WE SHOW UP_Our values: To do the best job for you, we demand a lot of our people. These are the behaviours and skills we particularly value in our teammates and partners. Positivity Curiosity Unity Integrity

GROUNDBREAKING
SPORTS
INTELLIGENCE
Driving sporting success and unlocking commercial value.

SHAPE TOMORROW(TODAY)

We love sport and recognise the extraordinary impact it can have on people’s lives. That’s why we are working with our forward-thinking partners to drive sporting success and ignite the passion of fans. Together, we’re on a mission to make a lasting, positive impact in sport.

•SINCE 2013

Founded in 2013, our original focus was football (21st Club) and golf (15th Club). We are now adapting our know-how to other sports. In 2021 we became Twenty First Group – global leaders in B2B sports intelligence.

HOW WE SHOW UP_
Our values:

To do the best job for you, we demand a lot of our people. These are the behaviours and skills we particularly value in our teammates and partners.

• Positivity
• Curiosity
• Unity
• Integrity