People Operations Lead

Job description

**About Dashlane** Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally. We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about [life at Dashlane](https://lifeatdashlane.com/), including [how we work](https://lifeatdashlane.com/how-we-work), [how we hire](https://lifeatdashlane.com/how-we-hire), and the [benefits of being a Dashlaner](https://lifeatdashlane.com/benefits-dashlane). #### **About the Role:** Dashlane is hiring a People Operations Lead (Senior IC) to drive US generalist operations while shaping global HR initiatives and modernizing our workflows through smart automation. You’ll join a collaborative team spanning New York, Paris, and Lisbon, reporting directly to our global Director, People. Beyond delivering day-to-day HR support for our US team, you’ll own our end-to-end global onboarding experience, lead global benefits reviews in partnership with local People Partners, and leverage tools like generative AI to scale our operations efficiently. #### **Location-Specific Information:** You will be based in New York with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections, while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work. #### #### **At Dashlane you will:** - **Lead Global New Hire Experience/Onboarding:** Maintain and continuously elevate our hybrid-friendly, technology-enabled onboarding process as we scale, using new hire feedback to refine the program. - **Be the Point Person for US Dashlaners:** Serve as the primary People/HR point of contact for the US team—answering policy and benefits questions and guiding team members throughout their journey at Dashlane. Partner closely with managers to prepare for new joiners, serve as a trusted advisor from the moment an offer is signed, and run 15-day check-in meetings with every US hire to build trust, gather feedback, and ensure smooth integration into the Dashlane community. - **Analyze & Report on People/HR Metrics:** Track, analyze, and present key People/HR metrics (such as onboarding sentiment, engagement survey results, and retention trends) across the entire employee lifecycle to deliver actionable data insights to People leadership. - **Execute Foundational Operations:** Directly manage day-to-day operational logistics, including background checks, BambooHR data entry, and coordination with Workplace Experience and IT for equipment and swag delivery. - **Maintain Core People/HR Systems & Global Scope:** Administer key platforms supporting performance management, engagement surveys, exit surveys, US benefits, and employee communications, while leading the global benefits review process in close partnership with local People Partners. - **Automate & Modernize Workflows:** Identify manual friction points and implement compliant automations and AI tools (such as Gemini and Claude) to streamline repetitive administrative tasks while maintaining strict data governance. - **Foster Culture & Growth:** Spearhead continuous efforts to celebrate team success and coordinate training and development programs, including encouraging talented Dashlaners to create and host internal mini-trainings. - **Build Compliance into Daily Operations:** Maintain lightweight operational safeguards, run periodic audits, and ensure compliance across all HR processes and tool usage. #### **Requirements:** - 5+ years HR experience, preferably in a tech startup in People/HR space or other experience with strong project management and communications skills #### **We're Also Looking For:** - **Broad Capability & Passion for HR:** Strong foundational knowledge across core HR domains, with a drive and ability to learn quickly and operate autonomously. - **Proactive & Autonomous Execution:** Self-directed mindset with great time management skills; able to bring well-formed proposals forward independently while modeling healthy work-life boundaries. - **AI Fluency & Process Improvement:** Demonstrated experience using AI tools (e.g., Gemini, Claude) to streamline administrative tasks and draft communications, paired with a continuous improvement mindset to reduce operational friction while maintaining strict data privacy. - **Analytical Mindset:** Proven ability to collect, analyze, and translate People data (like engagement surveys or retention trends) into clear, actionable insights for leadership. - **Attention to Detail & Organization:** Exceptional execution skills with a track record of keeping operational details structured and error-free. - **Empathetic & Engaging Style:** Strong interpersonal skills that enable genuine connections, effective team collaboration, and a deep understanding of employee needs. - **Integrity & Sound Judgment:** High ethical standards with the ability to balance transparency with discretion, handling confidential information and sensitive issues with complete care. - **DEIB Commitment:** Active support for [diversity, equity, inclusion, and belonging](https://www.dashlane.com/blog/why-we-dont-do-unconscious-bias-training-at-dashlane), paired with a drive to continuously learn and help educate others #### **What Dashlane offers you:** - Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption - Mental health services through Spring Health and well-being days - Mentorship program - select your mentor from our internal pool and continue your learning path! - Comprehensive health coverage, including dependents - Unlimited PTO - Betterment 401(k) retirement plan - Paid holidays and sick leave - Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane, up to $500 per year - Weekly lunch in the office and monthly happy hour - Team buildings & seasonal social events and many more #### **Salary Range:** **The base salary range for this role is $145,000-$162,000.** *Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Dashlane.* *Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners. We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors.* **Diversity, Equity, Inclusion and Belonging at Dashlane:** As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this [here](https://lifeatdashlane.com/diversity). **Your interview experience:** To know what to expect once you’ve sent your application, [read about how we interview and hire at Dashlane](https://lifeatdashlane.com/how-we-hire). Feel free to browse our blog to find more information about our product and how we work.