People Operations Specialist

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. **Job Overview** The People Operations Specialist owns the operational infrastructure of Mejuri's People function: the lifecycle events, data, and requests our stores, Fulfilment Centre, and corporate teams depend on daily. Our People systems are built to connect but don't do so automatically, and keeping them accurate, fast, and quiet is real work that doesn't currently have a dedicated owner. This role is that owner, responsible for running the operational engine and, over time, making it need less manual intervention. You'll manage onboarding, offboarding, role changes, leaves of absence, and employee data updates end to end, and own the People ticketing queue as the first point of contact for requests that don't require a Business Partner or specialist. You'll administer programs including benefits, ESOP, time off, and the employee discount program, and work daily inside HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace to keep data accurate across systems. You'll partner closely with Payroll to resolve discrepancies at the source, report to the Senior Manager, People Programs, and collaborate regularly with People Business Partners, Talent Acquisition, Learning & Development, Retail Operations, IT, and Finance. The team splits its time deliberately, roughly sixty percent running operations and forty percent improving them, and that same ratio is the standard this role is expected to hold itself to. **What you'll do** **Employee lifecycle—** Own onboarding, offboarding, role changes, and leaves of absence end to end. You're the person stores and corporate teams count on to get these right and on time. **Ticketing queue —** Triage, resolve, and escalate requests in the People ticketing system, handling what doesn't require specialist input and routing what does. **Program administration —** Administer benefits, ESOP, time off, and the employee discount program, where accuracy affects real pay and real people. **Payroll accuracy —** Confirm employee data transmits correctly to Payroll, and resolve discrepancies at the source rather than downstream. **Root cause fixes —** Audit recurring tickets to find what's actually causing them, then build and document a fix so the issue doesn't return. The goal is fewer tickets, not faster ones. **System integrity —** Maintain data integrity across HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace, escalating breaks with a proposed fix, not just a symptom report. **Automation —** Build lightweight automations using AI tools and Google Apps Script that you can maintain yourself. You're expected to build things that work and document them cleanly, not write production software. **Reporting —** Keep core People data, including headcount, attrition, and lifecycle metrics, accurate and fast to pull, and maintain a live dashboard on service volumes and error rates. **Program delivery —** Support the design and rollout of People programs, including performance reviews and engagement surveys, managed against a workback schedule and a documented DARCI. **Cross-functional work —** Work with People Business Partners, Talent Acquisition, Learning & Development, Payroll, Retail Operations, IT, and Finance to turn program ideas into something that runs. **Governance and compliance —** Run recurring audits across systems and vendors, and track compliance requirements across our geographies, from handbook updates to mandated reporting. **Documentation —** Turn core processes into SOPs with a DARCI and flow chart as you run them, so anyone can pick them up without you. **What you'll bring to the team** - **People Operations experience —** Demonstrated experience in People Operations, HR administration, HRIS, or a comparable operational role. - **HRIS fluency —** Hands-on experience configuring and maintaining data inside an HRIS. Our stack is HiBob and ADP Workforce Now; similarly complex, customizable databases transfer well. - **A track record of building things that stick —** An automation, report, process, or tool that other people still rely on. Google Apps Script or AI tooling experience is an asset; willingness to learn it is a requirement. - **Analytical rigor —** You can pull, clean, and present data without someone checking your work, and you notice patterns others miss. - **Advanced spreadsheet skills —** High proficiency in Excel or Google Sheets, including formulas, pivot tables, and charts, with the discipline to handle large volumes of data accurately. - **Sound HR judgment —** Strong knowledge of HR principles and practices, gained through education or experience, sufficient to make independent day-to-day decisions. - **Comfort with ambiguity —** Proven ability to move projects forward while running the day-to-day, navigating undefined situations and proposing solutions before being asked. - **We're building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.** **Benefits at Mejuri:** - A minimum of four weeks vacation, plus personal days and three religious/cultural observance days. - A hybrid work model for all corporate roles - ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year. - Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. - Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. - A generous product discount! Please note that these benefits apply to full-time employees. **Location** Toronto, Ontario 60 Bloor Street W Hybrid; 3 days in office 2 days remote At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.This position requires in office work 3 days a week and remote work 2 days a week. Our office is located at 60 Bloor Street W, Toronto. **Salary**65K-79K Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of 65**-**79K per annum based on a candidate’s experience and qualifications. We will review individual salary expectations and \*\*weight salary commensurate with experience. At Mejuri, we use AI-assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process. #LI-Onsite **At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.** Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. **Success, for us, means living our values relentlessly.** Our values are: **RAISE THE BAR** | Stay Curious, Share/Seek Feedback, and Strive for Excellence **CUSTOMER OBSESSED** | Get close to the customer and prioritize them in our decisions **EMPOWERED OWNERS |** Treat the company like your own, take initiative **FIND A WAY |** Seek simple, creative solutions, and act fast **DRIVE RESULTS** | Be clear on your goals and be relentless in achieving them **TEAM FIRST** | Value team success over personal ego **Accommodation / Accessibility:** Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.