People Operations Specialist

Job description

Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing, globally distributed team serving customers around the world. About the Role We're looking for a People Operations Specialist to join our Operations team and help scale our people processes as we grow. You'll work closely with the Head of Operations to own the employee lifecycle end-to-end — from onboarding through offboarding — while helping build the systems and processes that let a lean team support a distributed, international workforce across the US, Ireland, and contractor markets. This is a hands-on, generalist role for someone who enjoys both the operational rigor of process and compliance work and the human side of supporting employees day to day. What You'll Do Own onboarding and offboarding for employees and contractors across multiple jurisdictions (US, Ireland, and international contractor markets) Administer payroll inputs and coordinate with finance/payroll providers across regions, including PTO accrual, overtime, and benefits administration Maintain HRIS data accuracy and ensure records are current and audit-ready Manage and own recruiting operations: job postings, applicant tracking, interview scheduling, and candidate communications Draft and maintain HR documentation, including offer letters, contracts, policy documents, and handbooks Ensure compliance with local employment law across jurisdictions Support DSAR (Data Subject Access Request) processes and other data privacy obligations related to employee data Partner with managers on performance processes, employee relations matters, and policy questions Contribute to compensation benchmarking and equity/pay-band maintenance What We're Looking For 2+ years of experience in People Operations, HR Generalist, or similar roles, ideally at a SaaS or tech company Experience supporting employees across multiple countries (US and EU/Ireland experience is a strong plus) Working knowledge of payroll fundamentals, PTO accrual structures, and benefits administration Familiarity with HRIS platforms and applicant tracking systems Strong understanding of employment compliance basics (EEO, GDPR, local labor law) Excellent written communication skills; comfortable drafting formal HR correspondence and policy language High attention to detail and discretion in handling sensitive/confidential information Comfortable operating with autonomy in a lean, fast-moving team Experience with workforce analytics or device/MDM management coordination Benefits Private medical insurance Hybrid structure: 3 days in office, 2 remote 15 days PTO + public holidays 14 days sick leave Training budget, industry events, and conference access EEO Statement Userpilot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment. Visa/Work Authorization Applicants must be legally authorized to work in the United States. We are not able to sponsor or take over sponsorship of an employment visa at this time.