People Operations Specialist II - Concierge Operations

Job description

Department: 14200 Enterprise Corporate - People & Culture Shared Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8-5 Pay Range: $30.70 - $46.05 Join Us in Redefining the Teammate Experience At Advocate Health , we're committed to helping people live well by creating exceptional experiences for our teammates. As one of the nation's largest nonprofit integrated health systems, we know that delivering extraordinary care starts with supporting the people who make it possible. We're seeking an experienced People Operations Specialist II to join our team and serve as a trusted resource for teammates, leaders, and HR partners. In this role, you'll help deliver high-quality HR services, resolve complex employee inquiries, drive operational excellence, and contribute to continuous improvement initiatives that enhance the overall teammate experience. About This Opportunity This role offers the opportunity to make a meaningful impact across the employee lifecycle while working in a fast-paced, collaborative environment. You'll partner with HR Centers of Excellence, HR Business Partners, Payroll, and other stakeholders to provide responsive, solution-oriented support while ensuring compliance with policies, procedures, and employment regulations. If you're passionate about customer service, problem-solving, process improvement, and helping people navigate important moments throughout their employment journey, we'd love to hear from you. What You'll Do Serve as a primary point of contact for teammate HR inquiries and escalations across multiple HR content areas. Deliver professional, empathetic, and solution-focused support that enhances the overall teammate experience. Interpret and apply HR policies, procedures, and workflows accurately and consistently. Partner with HR Business Partners, Payroll, Centers of Excellence, vendors, and other stakeholders to resolve issues and ensure seamless service delivery. Manage and prioritize a high volume of cases, transactions, audits, claims, emails, and service requests while meeting established service metrics. Monitor case queues, track open items, and ensure timely resolution and follow-through. Act as a liaison between teammates, HR teams, and third-party vendors to resolve complex or escalated issues. Support employee lifecycle processes while ensuring compliance with labor laws, internal policies, and audit requirements. Identify opportunities for process improvement and contribute to SOP updates, knowledge articles, training materials, and documentation efforts. Participate in cross-training initiatives to support business continuity and team agility. Maintain knowledge of federal and state employment laws and apply that knowledge to support compliance and minimize organizational risk. Drive continuous improvement through innovative solutions, emerging technologies, teammate feedback, and operational best practices. What You'll Bring Bachelor's degree in Human Resources, Business, Compliance, Technology, or a related field, or equivalent experience. Two years of Human Resources experience or six years of customer service experience. Strong customer service mindset with the ability to build trust and deliver positive service experiences. Excellent verbal and written communication skills with the ability to interact professionally at all levels of the organization. Strong critical thinking and problem-solving abilities. Ability to manage sensitive and confidential information with the highest level of integrity and professionalism. Demonstrated sense of urgency and accountability in meeting commitments and deadlines. Experience handling multiple priorities in a high-volume environment. Knowledge of HR functions including payroll, leave administration, benefits, compensation, compliance, onboarding, data management, and core HR operations. Strong decision-making, relationship-building, and interpersonal skills. Proficiency with Microsoft Office, human capital management systems, case management tools, and knowledge management platforms. Self-directed approach with the ability to adapt to changing priorities and business needs. Preferred Experience supporting HR Shared Services, HR Operations, Employee Service Centers, or Contact Center environments. Experience working with HR case management systems and knowledge management platforms. Familiarity with employment law, leave administration, compliance processes, and employee relations support. Experience supporting continuous improvement or process optimization initiatives. DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.