People Ops Specialist

Job description

The People Operations Specialist plays an integral role at Favor. The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB. This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment. ### What You'll Do: - Benefits & Wellness Administration - Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program. - Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership. - Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary. - H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment. - Onboarding & Offboarding Experience - New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications. - Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems. - Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking. - People Programs & HR Systems - System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys. - Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires). - Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings. - Data Integrity, Payroll & Reporting - HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance. - Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay. - Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks. - Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed. - Talent Experience & Culture Responsibilities: - Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings. - Manage catering orders, menu selection, and vendor delivery for team events and meetings. - Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings. - Oversee incoming mail and support general workplace administrative needs - Assist with bi-weekly snack restocking to maintain a welcoming office culture. ### Skills You Have: - A relevant degree or comparable formal training, certification, and/or work experience - 3+ years’ experience in benefits, data analysis, payroll, HR systems - Strong understanding of the employee benefits landscape, processes, and compliance - Foundational understanding of employment law *(FMLA, FLSA, EEOC, etc.)* - The ability to lift and carry about 30 lbs. - Proficiency in Microsoft Excel and Google Suite products - Experience with Workday is a plus. ### Who You Are: - You have strong written, verbal, and interpersonal communication skills. - You are highly organized, meticulous, and resourceful. - You have proven experience with prioritization, multitasking, and problem solving. - You are focused on customer service and the team member experience. - You have a high touch, caring, and helpful approach in difficult circumstances. - You are patient and approachable. - You can simplify complex concepts into digestible information for team members to understand.